Unable to add data pack to mifi

[bobbyp]

Basically, a data pack was bought from the account credit, but after a few hours, the account was refunded and the data pack was not added. It required assistance from an advisor to rectify this. This is a repeat of a post I made in August 2020 with more explanation.

The problem is that if you buy a series of data packs and then use up the data allowance of each pack (long before its expiry date) the packs still remain connected to the account. It seems there's a limit to how many packs you can have in this state - possibly 8. When you reach this limit, you are unable to buy any further packs.

This has happened several times to me over the last two years. The solution is for an advisor to manually remove the exhausted data packs from the account. This is a nuisance and suggests a flaw in the way Vodafone manages data packs.

[Evie]

Hey there @bobbyp - I'm disappointed to hear you've been having these issues for years, this isn't the level of service we aim for her. If you would like us to look into your account to sort this, please drop us a message on social media. Make sure to include a link back to this forum thread and your mobile/account number to save you having to repeat yourself.

[bobbyp]

Just to update you. I contacted Vodafone by Twitter DM. It's going to be raised internally that data packs should be removed either when their 90 days (or whatever) expires, but ALSO when the data is exhausted, thus stopping the old packs building up to the point where no more can be added.

[MarkD]

Thanks for the update @bobbyp. It sounds like our Twitter team are sending this over to the back office to get everything resolved. If the ball is rolling, we're hoping that this shouldn't take too long 🙂