Unlimited Max Dongle plan and getting very slow speed under 10 mbps

[rahulkverma1]

I have recently started taking zoom and google meet calls for work from home using the wifi dongle and the wifi speed is so slow that the video calls get interrupted and I'm not able to communicate. This is not going to work for me. I have copper wiring in my rented apartment and I won't be able to get broadband service. What options do I have other than cancelling this service?

[Remi]

Hey, @rahulkverma1. Thanks for getting in touch with us. Sorry to hear that you're having problems with your dongle, I know the importance of being connected properly. Can you make contact with our dedicated broadband team please and one of our dedicated agents will discuss this in more detail with you. To make contact please see below 👇

0333 304 0191 or drop them a message via LiveChat here 👉 vodafone.uk/2LCJiTm 

[AnnS]

@Remi @rahulkverma1  is enquiring about the network using a mobile broadband plan and needs the network checked.  Broadband is not available at the address due to copper wiring in the rented accommodation. 

[Remi]

Good point and thank you @AnnS. @rahulkverma1 Contact us on social media and we'll run some internal checks for you to see if there's any known issues in your area that may be causing the speeds to be slow at present. Here are the links to contact us 👉 Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl