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Solution

4g signal gone/dropping on 2 accounts/devices

Theidler
3: Seeker
3: Seeker

 8 days ago, I had my 4g go from great to unusable. I was getting around 30Mbps now it's down to single digit Kbps. This is on 2 devices using 2 separate sims. When I went to town at the weekend, the speed was normal on my phone. 4 vodafone advisors weren't able to help after following all the steps. The last one asked that I call 03333040191 and when I got speaking to a human to ask for a higher technical team or technical specialist support. It appears to be impossible to get to speak to a human at this number. Can someone please help, this is not what I am paying for.

3 REPLIES 3

AnnS
17: Community Champion
17: Community Champion

Hi @Theidler 

 

Follow this link Network Issues complete the pro forma, copy and paste the results back on the thread giving an example of the issue and something for the Social Team to work on.

 

They will be back to you.

Post Title: BT49

 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

 

only appears to happen at home or close to home. i traveled to BT51 last friday and the speed was fine

 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

 

BT49 0LG

 

3) Does the issue occur if you try your SIM card in a different phone?

 

i have 2 accounts on 2 separate devices. one sim is in a samsung s10 the other in a TPlink  TL-MR6400 4g router both were affected at the exact same time and have had slow speeds and dropping signal since. i have swapped sims from one to the other and the problem remains.

 

4) What errors are seen or heard when the issue occurs?

 

no errors other than the signal show 2 bars for 4g then as soon as i try to do somthing it disappears and goes to 3g. speeds were great on 4g before.

 

5) Does this happen on 2G, 3G, 4G or all?

 

only 4g

    

6) When did you first notice this issue?

 

roughly 8 days ago - 1st december

 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

 

permanent

TJ
Community Manager (Retired)
Community Manager (Retired)

Hi @Theidler, I've taken a look into the signal around your area and everything looks like it should be pretty consistent. I did spot a few drops in one of your local masts (12179) that your connect to for 4G.

We'll need to take some additional details to raise this with our Network team - please contact our team via Facebook, or get in touch on Twitter. You can find more information on doing this here.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.