Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Roaming not appearing?

I have a RED Unlimited plan, purchased in Ireland, that supposedly allows roaming in the UK. However, I flew into London today and noticed my phone wasn't using it. I went to see if roaming was turned off, and the option to toggle it simply does not ...

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sota22 by 2: Seeker
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  • 1 replies
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Whitelist Domain from Vodafone Content Control

Hello everyone,I wanted to bring an issue to your attention regarding the accessibility of our website, www.welldales.co.uk, specifically when accessed through mobile data. Some of our valued customers have reported being prompted to navigate through...

Whitelist Domain on Securenet

Please can you help me.  Our customer is using the domain https://login.account-sso.com to access Okta services.  This is being blocked by Securenet meaning their users cannot login when connected to using Vodafone mobile data.  Please could you add ...

mat-okta by 3: Seeker
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  • 20 replies
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Local mast faulty for weeks (Gravesend)

I bought a SIM planning to switch from my current provider.  However before getting the PAC code etc. I checked my local coverage would be OK.  Awful - sometimes virtually unusable.  So I checked the Vodafone network status online.  That was a month ...

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Grabthar by 2: Seeker
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  • 3 replies
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Resolved! Voicemail Notification Issue - Need Help!

Hello fellow Vodafone UK forum members,I hope you can assist me with a frustrating issue I've been experiencing lately. It seems that I'm not receiving any voicemail notifications on my Vodafone mobile. I've double-checked my settings, ensured that m...

alex2023 by 2: Seeker
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vodhaphone sim net connected but net is connected?

Vodafone SIM card indicates a network connection, but you are experiencing issues accessing the internet. In such a situation, there could be a few potential reasons for the problem:Signal Strength: Even though your SIM card shows a network connectio...

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rockjonn by 2: Seeker
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4G+ not working at home

I use a samsung galaxy s20 ultra 5G. I'm a pay monthly customer on the unlimited max plan based in London. Up until yesterday my speed on the phone was perfect probably close to around 70 mbps. However as of yesterday I can barely get 4 mbps, because...

Company Website Blocked

Hi Vodafone. It appears one of our websites (https://max.mailbigfile.com) is being blocked. Can you let me know the process for unblocking this for our customers. Kind regards, Karl.

Outgoing calls dropping after 29 minutes and 50 seconds

Hi there,Since I upgraded my SIM only plan I've been having an issue with outgoing calls dropping at exactly 29 minutes and 50 seconds. There was no problem prior to the upgrade and I haven't changed phone. Does anyone know how to resolve this please...

DB2022 by 2: Seeker
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  • 18 replies
  • 1 thanks