We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi I’m a Vodafone business customer and my bqm looks flawless. But when I use pingplotter there’s a lot of latency when pinging their domain. Also when I ping any device on my network there’s huge ping spikes regardless what it is. Also I have ...
The data is appalling in the town centre, hard to do anything at all especially in Kings Road area. O2 works no problem but Vodafone seems to have died a death.
Hello all I'm really annoyed by you Vodafone. Been with you since 1996.For the last 18 months or more, you have been telling me that you're going to cut off the 3g data signal in my area, and for me to make sure i have a 4g capable device. Fair enou...
For the past 2 years I’ve had a iPhone 13 and not once did 5G signal work even if I was next to another Vodafone customer and they were getting it. I have just upgrade to the 15 and this is still the case. Could there be something blocking in on my a...
The Vodafone Network Checker says there's perfect 5G service at my location (Newcastle - NE12 8BS). My phone shows the 5G symbol at the top. Phone calls and sms messages are working fine, but I can barely connect to the internet. This has been going ...
For three days now my broadband download speed has been dreadfully slow but my upload fast. I use an iphone 15 and a TP-link sim card router. I have the same problem using both. Talking to Vodafone has not been in the slightest bit helpful as all th...
My iphone 12 has suddenly stopped sending and receiving texts. When I made a voice call, there was a brief window when Vodafone were able to get texts to me. Then nothing and couldn’t SEND text. Vodafone text asked me to update my APN settings (aft...
I've been using O2 for my mobile for the last years and found the signal throughout Aberdeen not really ideal -- connection was really shaky at times, with lots of background noise and dropped calls. I've now been offered a great deal from Vodafone, ...
I cannot seem to get an answer from anyone on this, all the FAQs from all the networks and even Ofcom's guidance are completely ignoring what must be hundreds of thousands of users accross the UK who don't get a 4G or 5G signal in their area. Accordi...
Why does Vodafone plaster 5G ultra all over its website when in reality at the moment we only get 4G rebadged to 5G like it has been NSA technology they even made an dedicated page of it! It's so misleading because absolutely nobody has it not curren...
