Network queries
Get support from the community about the Vodafone network
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
  • 17752 Views
  • 2 replies
  • 0 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

NSC.JPG
Tash by Moderator (Retired)
  • 68115 Views
  • 0 replies
  • 0 thanks

Third Party Router won't connect to ONT

Hey guys,I have tried to follow all the guidance online about how to connect third party routers and eliminate the need for the Vodafone one.  I got the username and password to use for connecting the ISP directly. I have been through the setup proce...

Mpears93 by 2: Seeker
  • 714 Views
  • 0 replies
  • 0 thanks

Signal in Branscombe, Devon

EE recently put up a new mast in Branscombe, Devon (EX12 3DA). The village has never really had any mobile service at all until a few weeks ago and now EE customers get good 4G signal. Is there any likelyhood that Vodafone might do a mast share and p...

axc33 by 4: Newbie
  • 809 Views
  • 1 replies
  • 0 thanks

Data not working?

All today my mobile data has not been working, I've done the recommended APN settings they suggest, and spoken to two customer service people that took me through the same route, it says I've got bars in the icon on my phone but it has an X at the bo...

paimon9 by 2: Seeker
  • 922 Views
  • 1 replies
  • 0 thanks

Domain Block

Hello, We noticed that our site is blocked by Vodafone Secure Net. Our users cannot access our site. Can you please solve the problem? Domain: https://hekimzade.com

sertkaya by 2: Seeker
  • 1088 Views
  • 2 replies
  • 0 thanks

Blocked website

Customers using vodaphone network are being blocked from my website ibbidirect.co.uk it is saying adult content age restriction or error.  Please can this site be whitelisted as we are losing customers because of this problem.  Thanks. Eliza

Issues with receiving SMS from some services

Hi all,  I am having issues with receiving SMS messages. I do get text messages from family/friends and some services, whereas some do not come through at all. For example, text messages from Uber Eats, NHS and other services do not get through at al...

Tins by 2: Seeker
  • 10252 Views
  • 9 replies
  • 0 thanks

SecureNet blocking my website

Hi there, I am the CEO of butlerbookings.co.uk and a number of our customers and staff members have reported that SecureNet is blocking Vodaphone users from our website.  It says the connection is not private but we have a valid SSL connection in pla...

Company website blocked by Vodafone (SecureNet)

Hi, Our company domain with web applications for multiple clients is blocked on Vodafone network by SecureNet.Could I please ask for this domain to be whitelisted: https://secure.membra.co.uk/This is an exmaple of our demo website which should be wor...

secureNetError.png
MattBuda by 2: Seeker
  • 992 Views
  • 1 replies
  • 0 thanks