Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Vodafone is blocking our authentication service

Hi There,Some of our customers are reporting that vodafone is blocking them from authenticating with our authentication services which is preventing them from using our application when on mobile network and is causing a terrible user experience. We ...

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Terrible Signal

Vodafone, your mobile signal is awful I am a new customer joined in August and my phone can't connect to 4G/5G reliably doesn't load anything at all and It also keeps switching to EDGE or No Service this is everywhere in my city and it's affecting my...

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Extremely slow mobile data speeds

I am on talkmobile & use 4g most of the time. My area allegedly has excellent coverage indoors & out for Vodafone 4g yet my data speeds are less than 2Mbps. That's TWO Mbps. It is painfully slow. Yesterday it took several minutes to download & instal...

EffThis by 2: Seeker
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Website getting blocked

Hi, our website https://www.promotekit.com/ is being blocked by vodafone as you can see here https://www.blocked.org.uk/site/http://promotekit.comWe've only been using this domain for 4 months, so it's likely blocked due to something a previous owner...

Website Blocked

To Whom is relevantwe manage a clients website it technically isn't customer-facing, but it is stopping our client from being able to manage there business as its being blocked. Can you assist with reclassification or provide an email address to emai...

sotech by 2: Seeker
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Available Mast

Hi, I have a mast that was installed for a Wireless project. this project failed and I now have a mast with no purpose. would Vodafone be interested in using the mast? the area has poor mobile signals across all providers and it may well be a viable ...

PremPhil by 2: Seeker
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Domain blocked as adult content

I'm a fresh young software developer and my domain is being flagged as adult content by Vodafone. All of the other the networks are fine. What can I do?Https://alexisraspberry.changeip.co 

Domain Blocked

Our client's domain is being blocked by your overly aggressive securenet service:https://mytalentplatform.comhttps://www.virustotal.com/gui/domain/mytalentplatform.comPlease can you fix this issue asap. Many Thanks.

webwax by 2: Seeker
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