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Regarding ISP Block From Vodafone

Abhishek_Govani
3: Seeker
3: Seeker

Hi,

I hope this message finds you well. I am writing to bring to your attention an issue we are currently facing with Vodafone, a company affiliated with yours. It has come to our notice that our website, travelodeal.co.uk is being blocked by Vodafone.

Despite our efforts to reach out through emails and calls, we have been unable to establish contact with Vodafone to request the unblocking of our website. We believe there might be a misunderstanding, as our site has been thoroughly checked and is confirmed to be clean.

We kindly seek your assistance in helping us reach the relevant department at Vodafone to address and resolve this matter promptly. Your support in facilitating communication with Vodafone would be highly appreciated.

Thanks.

15 REPLIES 15

Lucy_F
Moderator
Moderator

Hi @Abhishek_Govani Thanks for raising this to us. Looking at the URL via VirusTotal the scan comes back clean. So we can look into raising this to our Networking Teams, please provide a screenshot of the error experienced when trying to access the site. 

Abhishek_Govani
3: Seeker
3: Seeker

Hi @Lucy_F ,

I've shared a screenshot from our customer, and it appears that the same issue is affecting all customers using Vodafone as their service provider.

https://www.blocked.org.uk/site/http://www.travelodeal.co.uk/

Abhishek_Govani_0-1709042057006.png

 

https://www.blocked.org.uk/site/travelodeal.co.uk/

Abhishek_Govani_1-1709042092314.png

 

screenshot.png

 

Thank you for providing these for us @Abhishek_Govani. This has been raised to our Networking Teams under the reference INC000005073699. We'll provide you any updates here. 

Thanks for your prompt attention to this @Lucy_F  can you please check for the update as its not being resolved yet.

Hi @Abhishek_Govani I've checked this morning and we haven't had an update. However, with it being less than 24 hours since it was raised, we generally wouldn't expect anything yet. Please rest assured that we pro-actively monitor each case and as soon as we know more, you'll be the first to know.

Abhishek_Govani
3: Seeker
3: Seeker

HI @JaneyR 

Ok Thanks.

Hey @Abhishek_Govani I hope you're doing well. The site has been reclassified as 'Travel'. Please clear all cache and cookies and allow 24 hours for the change to take effect. If you are still having access issues after this time, please let us know. 

Hi @Steph,

I want to express my gratitude for your quick attention to this matter. Thank you for your timely and effective handling of this matter.

Regards,

You're very welcome @Abhishek_Govani If you are still having any access issues, please do let me know.