We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
The Vodafone Network Checker says there's perfect 5G service at my location (Newcastle - NE12 8BS). My phone shows the 5G symbol at the top. Phone calls and sms messages are working fine, but I can barely connect to the internet. This has been going ...
For three days now my broadband download speed has been dreadfully slow but my upload fast. I use an iphone 15 and a TP-link sim card router. I have the same problem using both. Talking to Vodafone has not been in the slightest bit helpful as all th...
My iphone 12 has suddenly stopped sending and receiving texts. When I made a voice call, there was a brief window when Vodafone were able to get texts to me. Then nothing and couldn’t SEND text. Vodafone text asked me to update my APN settings (aft...
I've been using O2 for my mobile for the last years and found the signal throughout Aberdeen not really ideal -- connection was really shaky at times, with lots of background noise and dropped calls. I've now been offered a great deal from Vodafone, ...
I cannot seem to get an answer from anyone on this, all the FAQs from all the networks and even Ofcom's guidance are completely ignoring what must be hundreds of thousands of users accross the UK who don't get a 4G or 5G signal in their area. Accordi...
Why does Vodafone plaster 5G ultra all over its website when in reality at the moment we only get 4G rebadged to 5G like it has been NSA technology they even made an dedicated page of it! It's so misleading because absolutely nobody has it not curren...
I had the PS Portal since the day it came out and it was working great using my hotspot from my phone. In the last couple of weeks when I am trying to use connect to my PS I keeps getting the message “Something went wrong”. Is anyone else having this...
Hi, I have tried to contact Vodafone about this but, in Canterbury I have been experience a rather odd issue where I can't make calls, send texts or get online, I have tried multiple sim swaps. I have 3 numbers on Vodafone they are all affected, this...
Scroll down for my answers to the questions on the template but I don't think it will be a lot of help. I'm experiencing a couple of issues with signal/data dropouts: 1. Full signal but every 30-60 seconds the signal drops out completely. Calls cut o...
Hi I have no network while I’m in UAE. Landed last night and it seemed everything was working fine. Now no reception
