Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Website blocked by Vodafone Secure Net

Dear Vodafone team,as many other website owners, I also have the problem that my website https://panda-platforma.berlin is being blocked by Vodafone Secure Net. As I am in Germany, I am not sure if the problem occurs only in German Vodafone environme...

DanaBond by 3: Seeker
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Outside Edinburgh Airport

Hello everyone, I would like to know if others also have issues with Vodafone internet outside Edinburgh Airport?I'm an Uber/Bolt/ect. driver and as soon as I reach the first roundabout at the airport my phone lost internet connection and not able to...

Vodafone & Three

Hello I’m new here! So I hear Vodafone and network Three are now together. My question is are they using each others masts eg Vodafone customers can start using Three’s masts? Many thanks! 

Jamez_W by 2: Seeker
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No 3g covereage

Since the 3G cut off i have noticed my signal is much worse in multiple location, I use my phone for work to contact the hub, and customers and use the app as I travel. Now I am finding it hard to get a signal in most areas around and outside Birming...

Potta by 2: Seeker
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South Ruislip HA4 - Bad Data signal

I just moved into this area, and my phone is unable to receive a very bad signal or even a single signal. Once I parked my car and walked into my house, there was only 4G and/or even "E".Would you tell me what is going on?

TTO121 by 2: Seeker
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Vodafone H-500-s frequency change

Hello. I have multiple routers on my property. I want to move my Vodafone H-500-s router from 40MHz to 20Mhz but do not find that option. It is for better signals with so many routers in the same space. Please assist. 

Vodafone is blocking my website

Hi Team,Vodafone is blocking website www.hmcmonza.com using Vodafone throws error says "Your connection is not private", even it is secured with verified SSl. Please, could you reconsider this domain? Thank you  

Regarding ISP Block From Vodafone

Hi,I hope this message finds you well. I am writing to bring to your attention an issue we are currently facing with Vodafone, a company affiliated with yours. It has come to our notice that our website, travelodeal.co.uk is being blocked by Vodafone...