We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hello. Has anyone had this before? I turned my network preference to 4g inside the 5g area and got 5g data speeds . How comes this is the case. Switched it back to 5g and was very similar speeds. Intrigued
I can't navigate to the websites https://www.arenabreakoutinfinite.com and https://www.arenabreakout.com as they appear to be blocked by Secure net, could you please unblock them?
Hello,Community website https://www.ccommunity.ca/ is being marked incorrectly as an adult 18+ website. This is a community support website and does not have any adult content. Can we please have this sent in to be corrected so it's not marked as 18+...
Hello. New recently to Vodafone. Grew sick of O2. My village now has 5g on Vodafone and speeds are great etcetc . Now I know Vodafone have turned off their 3g and refarmed their signals for 4 and 5g . When out and about around Preston/Longton (where...
Hi,We have recently discovered that customers using Vodafone internet are encountering difficulties accessing our website, receiving an error message stating, "Your connection is not private`." Our site is working fine on all other networks and broad...
Hello,I am reaching out from nexu.co. In the last 3-4 weeks we had some reports from our customers that the service is not accessible through their Vodafone lines. We investigated the problem and saw the Vodafone securenet classified nexu.co as a hig...
2 months ago I've noticed there's 5G coverage available over a location I visit frequently on the coverage map. But every time I visit the location there's no 5G. Talked with Vodafone twitter team, they say that masts being under maintenance etc typi...
We have more then 10 lines on our account, and having massive issues with signal/coverage in the whole of the midlands area.Check coverage, had new physical sim cards, made sure settings are correct and the usual information that we are told to do.T...
Hello,Currently the website https://www.ccommunity.ca/ is being incorrectly marked as an adult website on all devices in the vodafone network. This is a community support website and has no adult 18+ content.Can we please have this sent in so it is n...
Hi I changed to Vodafone today and was with 3. But since I changed I have had no service I was told it would only take 1-2 hrs for the changeover just wondering what would be best to do?
