Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Poor Signal

I have been with Vodafone for may years, basically because their network coverage was always good for me. Recently, I presume related to the 3G switch off my reception is very poor, calls breaking up and dropping etc. I spoke to a rep this morning wh...

Ant111 by 3: Seeker
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4g signal dropping out

Hi I have been with Vodafone for over a decade at my current location FK8 3AW but have recently been experiencing problems with my 4g network signal dropping out. We have three mobile phones and both land and mobile broadband. Over the past week I ha...

gd20305 by 2: Seeker
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Website incorrectly classified as 18+

Hi, we run a charity and our website is being classified by Vodafone as having 18+ restricted content. However it doesnt. When you run a site report on blocked.org - Vodafone is the only provider that is blocking the site.Could this be checked, and h...

Our company's website blocked

Good Morning,like many users in this forum are complaining, our company's website has been blocked by Vodafone.Same problem seen in forum. allot.com breaking SSL handshake through Vodafone mobile connection.No way to have a technical conversation wit...

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akirapix by 4: Newbie
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Chat AI not fit for purpose

I'm not a Vodafone customer but I'm now receiving texts for a real Vodaphone customer (their number is one digit different to mine).I've tried to get in touch with Vodafone to sort it out but their ridiculous new chat AI doesn't understand simple sta...

Xbox Series X WiFi woes.

I recently took advantage of the new City Fibre network in my area.I upgraded to the pro II package to take advantage of the mesh WiFi equipment. I upgraded from the standard full fibre package where I had no issues with WiFi, so I'm assuming it's no...

5g speeds on 4g

Hello. Has anyone had this before? I turned my network preference to 4g inside the 5g area and got 5g data speeds . How comes this is the case. Switched it back to 5g and was very similar speeds. Intrigued 

Unblock domain from Secure Net

I can't navigate to the websites https://www.arenabreakoutinfinite.com and https://www.arenabreakout.com as they appear to be blocked by Secure net, could you please unblock them?

Asgarth by 2: Seeker
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