Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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South Ruislip HA4 - Bad Data signal

I just moved into this area, and my phone is unable to receive a very bad signal or even a single signal. Once I parked my car and walked into my house, there was only 4G and/or even "E".Would you tell me what is going on?

TTO121 by 2: Seeker
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Vodafone H-500-s frequency change

Hello. I have multiple routers on my property. I want to move my Vodafone H-500-s router from 40MHz to 20Mhz but do not find that option. It is for better signals with so many routers in the same space. Please assist. 

Vodafone is blocking my website

Hi Team,Vodafone is blocking website www.hmcmonza.com using Vodafone throws error says "Your connection is not private", even it is secured with verified SSl. Please, could you reconsider this domain? Thank you  

Regarding ISP Block From Vodafone

Hi,I hope this message finds you well. I am writing to bring to your attention an issue we are currently facing with Vodafone, a company affiliated with yours. It has come to our notice that our website, travelodeal.co.uk is being blocked by Vodafone...

Resolved! Sim not registered

Hi, my vi number from India, which was working till last march in UK, is currently not working. Message shown in various hand set is "SIM not allowed". And not registered with network. Can someone help. I have tried to set network manually as well. B...

Neena by 3: Seeker
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Latency

      Hi I’m a Vodafone business customer and my bqm looks flawless. But when I use pingplotter there’s a lot of latency when pinging their domain. Also when I ping any device on my network there’s huge ping spikes regardless what it is. Also I have ...

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JAMSROO7 by 2: Seeker
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4g speed boost after cutting off 3g. Yeah right !

Hello all  I'm really annoyed by you Vodafone. Been with you since 1996.For the last 18 months or more, you have been telling me that you're going to cut off the 3g data signal in my area, and for me to make sure i have a 4g capable device. Fair enou...

Pluginz by 4: Newbie
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5G

For the past 2 years I’ve had a iPhone 13 and not once did 5G signal work even if I was next to another Vodafone customer and they were getting it. I have just upgrade to the 15 and this is still the case. Could there be something blocking in on my a...

MikeJH82 by 2: Seeker
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