Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Non-sensitive website blocked by Vodafone content filter

We have recently become aware that Vodafone’s online content filter is incorrectly labelling our website as sensitive content, rendering it inaccessible to some of our clients.Our domain – https://leafexcelle/ - needs tonceinauditingforum.com/ be rec...

Chezigns by 3: Seeker
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  • 7 replies
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NG5 - Nottingham

---------------------------------------------TEMPLATE----------------------------------------------- Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent 1) Does the issue happen in just one location? If so, how far do you have to t...

fabgav by 2: Seeker
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One way audio

Anyone having trouble with voice calls suddenly going to one way only?Each evening I tend to have a Vodafone to Vodafone call with a family member. Of late, if  person A is speaking for a long time person B is then unable to reply, as though their mi...

Unable to make or receive calls

I have an unlocked Samsung Galaxy S8 on Vodafone. The SIM Card is old (pre-2018).Since 7th February 2024 I am unable to make or receive calls at work. Previously I always had good signal inside and outside the building. Calls from my home are still o...

mb218 by 2: Seeker
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Incoming calls drop after 1 ring

HiI wonder if anyone can offer any help or guidance on this issue please:For the last year or so, I've had an issue where incoming calls (via the Vodafone network)  to my iPhone drop after 1 ring, with the call either going to voicemail (if activated...

Poor to no signal

Poor to no signal in Sr7  Since beginning of December...I have to use wifi calling however my husband who is currently housebound and undergoing medical tests and his phone is not wifi enabled. The network coverage shows an issue in DH6 2 but not whe...

valbr by 2: Seeker
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Resolved! My website is blocked to anyone on vodafone

Hi, I am getting messages from people saying my website is blocked &/or showing as 18+ but it is not 18+ and it is accessible to anyone off the vodafone network, can you please check and unblock it if so: https://1url.co.ukthanks

jonn4y by 3: Seeker
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Secure net incorrectly blocking our website on vodaphone

Hi there, I am the owner of urlbae.com and I have had a number of our customers complain that SecureNet is blocking Vodaphone users from our website.  it works fine via WiFi or if they connect using a vpn but directly with vodaphone it’s being blocke...

Important : Website being blocked on Vodafone network

Hi, our domain pinelabs.pygcl.com and easebuzz.pygcl.com is being blocked by Vodafone secure net. We are a payment processing company facilitating cross border payments. Could you please take this on priority and whitelist our domain since this is im...

yajat by 3: Seeker
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  • 8 replies
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