Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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My website is been blocked by SecureNet

Hi, my website www.woodroydcreative.co.uk is blocked by your SecureNet content filters (it doesn't say which).  I've scanned the website on multiple virus & malware detection websites with no issues.  The website has a valid SSL cert. The website pro...

Incorrectly blocking our website

Hi, We noticed that Vodafone is blocking our clients from visiting our site. Our domain is: lds.xyz We think that this is a false positive.We did a check on our site's safety with google and it shows that it is safe https://transparencyreport.google....

Orest by 2: Seeker
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  • 9 replies
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SIM card

I just brought a new phone and kept my old number from ee and used a PAC code to transfer to Vodafone but now my phone and sim has came it’s said no Service for the past three days and won’t let me create a my Vodafone app account

Chloe03x by 2: Seeker
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Re: Data sim activated - not registered on network error

My Samsung s8 says "not registered on network", when trying to call someone. I've tried network operators > search networks, and get the error message "error whiles searching for for networks". If I try "select automatically" it says "unable to conne...

boyl99 by 2: Seeker
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How do I turn off 5GHz wifi on Vodafone hub

I am in Expert mode. Wifi setup page., Main Wifi, Frequency 2.4.5HHz showing. I change to 2.4GHz only and hit the Apply button. I get a message saying changes have not been saved. At the top of the page a message states I should be in Expert Mode. Th...

AliBaba19 by 2: Seeker
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Why is vodafone blocking my website?

Hi, My website https://fomnybox.com Is being blocked by vodafone, stating that it's an 18+ website ? It works on wifi and O2 networks, but vodafone is giving an issue.https://www.blocked.org.uk/site/http://fomnybox.com I have https enabled and SSL ce...

fomny by 1: Seeker
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My company website is being blocked on Vodafone

Hello,We have several customers, using Vodafone mobile, report they are unable to access ourwebsite https://www.dudkowiak.com. Can you explain why this is happenening and and how we can request removal from any blocked list? Thanks

Why Vodafone incorrectly blocking our site?

Hi there,    Please could you tell me why Vodafone is incorrectly blocking our site?  There is nothing wrong with our site and in fact similar sites (our competitors) not being blocked.   https://www.whynopadlock.com/results/a0949477-131a-4484-9264-9...