We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hello. I have multiple routers on my property. I want to move my Vodafone H-500-s router from 40MHz to 20Mhz but do not find that option. It is for better signals with so many routers in the same space. Please assist.
Hi Team,Vodafone is blocking website www.hmcmonza.com using Vodafone throws error says "Your connection is not private", even it is secured with verified SSl. Please, could you reconsider this domain? Thank you
Hi,I hope this message finds you well. I am writing to bring to your attention an issue we are currently facing with Vodafone, a company affiliated with yours. It has come to our notice that our website, travelodeal.co.uk is being blocked by Vodafone...
How do I apply to have a mobile mast on our land?
Hi I’m a Vodafone business customer and my bqm looks flawless. But when I use pingplotter there’s a lot of latency when pinging their domain. Also when I ping any device on my network there’s huge ping spikes regardless what it is. Also I have ...
The data is appalling in the town centre, hard to do anything at all especially in Kings Road area. O2 works no problem but Vodafone seems to have died a death.
For the past 2 years I’ve had a iPhone 13 and not once did 5G signal work even if I was next to another Vodafone customer and they were getting it. I have just upgrade to the 15 and this is still the case. Could there be something blocking in on my a...
The Vodafone Network Checker says there's perfect 5G service at my location (Newcastle - NE12 8BS). My phone shows the 5G symbol at the top. Phone calls and sms messages are working fine, but I can barely connect to the internet. This has been going ...
For three days now my broadband download speed has been dreadfully slow but my upload fast. I use an iphone 15 and a TP-link sim card router. I have the same problem using both. Talking to Vodafone has not been in the slightest bit helpful as all th...
My iphone 12 has suddenly stopped sending and receiving texts. When I made a voice call, there was a brief window when Vodafone were able to get texts to me. Then nothing and couldn’t SEND text. Vodafone text asked me to update my APN settings (aft...
