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Help! Since Friday I have not been able to access any of my apps or internet without being on WIFI. I have plenty of data left, mobile data is on, tried restart, tried airplane mode on and off....tried everything but nothing working. Even uninstalled and restalled the apps it just says I am offline!!!
Anyone else had this issue or know a fix.
This happened with my phone and the TripAdvisor app last week.
It self resolved overnight for me @AliHaz
Try clearing the cache and data of the app too.
Current Phone >
Samsung Z Fold³ 5G.
Previous Phone >
Samsung Note 20 Ultra 5G - SM9860.
If this has suddenly happened, just WEB to 40127 to make sure you have the correct settings installed.
Otherwise, it's more than likely a network issue or the phone has temporarily lost it's data connection. Try going into your connection settings, do a manual roaming scan, select any other network, wait for it to kick you out and reselect Vodafone. See Device Guides
In case this is network related see here: Network Issues complete the pro forma, copy and paste the results back on the thread and a member of the Social Team will get back to you. Vodafone always recommend trying the SIM in an alternative phone, this will confirm if it is a phone or SIM issue.
Yes @AliHaz it can take a few minutes to complete the scan.
Edited to add . It would also be worth checking you have data remaining. If you are on a limited allowance it will be capped and will be impossible to go over the allowance.
All sorted! The nice guy at vodafone talked me through resetting APN settings just made a few tweaks and hey presto working again