Data in IP33 Bury St Edmunds Town Centre

[Occasional]

The data is appalling in the town centre, hard to do anything at all especially in Kings Road area. O2 works no problem but Vodafone seems to have died a death.

[Mark]

Hey @Occasional, I'm sorry to see you're receiving issues connecting to our network. Have you tried any of the troubleshooting steps advised in our Network FAQ's?

[Occasional]

Yes of course thank you, the network is a disaster, even with 4G it wouldn’t load anything in the Town Centre, outside town Vodafone is now terrible, like I mentioned we pay a fortune for data but we are getting little to no data service yet you do nothing about it and it all began when you turned off 3G without adding any other transmitters. I think you may be misleading us. Either your network gets markedly better or we all walk and go to O2.

[CallumR]

Hey @Occasional. Apologies for the issues you've been experiencing with the network in your area. So that we can investigate the coverage in your area, could you please reach out to our Social Media team via Facebook or X? We'll then be able to go through some steps with you. 

When you come through, could you also please provide 3 speed test screenshots over the course of 24 hours. You can use speedtest.net to do your tests. 

[Occasional]

Hi Callum

I do not use facebook or x, your engineers on the ground must know how poor the service is now, further to this I work with someone who was a manager in one of your shops and they had an antenna hidden in the shop that gave customers the impression the network was amazing, pure con.

[CallumR]

Hi @Occasional If you're unable to contact our team via Social Media, you can contact us by calling 191 and also webchat here. They'll be able to help you with the network coverage in your area and provide any information you need.