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29-12-2023 10:51 AM
Hi Everyone,
the users of our web services that use Vodafone Secure Net in Italy are blocked when they try to reach the sites of our domain.
The domain is gekosoftware.it and has a valid SSL wildcard certificate isseued by Thawte/DigiCert Inc.
The problem is also on all subdomain (like gekopass.gekosoftware.it)
I ask if is possible to remove our domain and subdomains from the Vodafone Secure Net blacklist, and I'd like also to know the reason the domain was blacklisted and the report source from it came from in order to proceed with other balcklist cancelations for other network providers.
Thanks for your attention.
09-01-2024 01:18 PM
Thank you for sharing this with us @gekosoftware, it's great to hear this outcome. If you have any further questions, do let us know.
09-01-2024 02:13 PM
10-01-2024 10:26 AM
Thank you for your patience @gekosoftware. I've forwarded over the required information to our Network team to confer with a network contact in Italy. Once we have an update, we'll let you know as soon as possible.
11-01-2024 11:35 AM
Just an update @gekosoftware. Our Network team have sent a request to have both URL's reclassified in Italy. We'll let you know if/when we hear anything from them.
23-01-2024 01:42 PM
Thank you for your continued patience @gekosoftware. Our Network team have received confirmation from our contact in Italy advising that the URLs in question have been reclassified and are not being blocked in Italy.
23-01-2024 01:55 PM
Thank you so much @Jason !!! I really appreciate what you have done for my company!!
Anyway it still remain incredible for me that I had to talk with you of Vodafone UK in a forum to solve a problem with Vodafone Italy for lacks of contacts. I think that could be necessary for all telphone and mobile operators to give an offical support for this kind of problem that are out from the stricly normal customers problems managment.
Thank you again so much!
23-01-2024 02:55 PM
@gekosoftware - thanks for your feedback. I'm glad we've got it resolved for you. All the best 😊