HP21 Aylesbury Mast location and poor connection

[vaaggarwal1]

Could someone help me to identify what mast is with LAC 891 and CID 59769. I'm getting only 3g signal at strength of -103 dBm with download speed of 2 Mbps. In my understanding I should be getting 4g connection in TAC 8266 and enodeB 522350 cell 133721635 or enodeB 520694 cell 133297694 and download speeds of 20 Mbps and signal strength between -85 to -95 dBm.

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yes about 200 mts. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? Updated in profile.

3) Does the issue occur if you try your SIM card in a different phone?

Yes

4) What errors are seen or heard when the issue occurs?

Slow internet connection speed. 

5) Does this happen on 2G, 3G, 4G or all?

N/A

6) When did you first notice this issue?

Sept 20

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent 

[Effie]

That's all been raised for you now @vaaggarwal1 The community mods will continue to monitor the case for you and as soon as there is an update from the network team or the engineers, they will let you know here. I will be on annual leave for the next 10 days but I'll check back in on this thread when I am back in office to see how you are getting on 🙂

[vaaggarwal1]

Hi Team, Has there been any update from the network team on this?