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31-08-2021 12:26 AM
Hi All.
I'm on holiday in the isle of man from England and can't get a Vodafone network on my A50 Samsung mobile. I have a monthly contract, roaming on and can only get Sure or Manx Telecom networks appear when l do a manual search. Any ideas ?
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31-08-2021 07:06 AM
Hi Ann
Tried to register on the Manx Telecom network and won't connect. Haven't tried Sure network as l believe vodafone stop using them from tomorrow 1st Sept onwards. Plan B is to go into Manx Telecom shop in Douglas this morning unless you can suggest anything else Thanks for replying
31-08-2021 05:10 AM - edited 31-08-2021 06:30 AM
Hello @Brian1066
Can you check for any relevant preference settings actually in the phone to make sure roaming is turned On.
As a process of elimination can you try your sim card in another phone.
Is it possible the Networks there are experiencing issues themselves that you are connecting to ?
Customer services on 191 or Live Chat can check your account settings as well as the Vodafone Social Media Team's via Twitter DM or Facebook Messenger. Contact-us-for-account-specific-queries.
Also do please re check in your myvodafone app and myvodafone online option.
Unfortunately Vodafone UK has no control over other networks and as such sometimes roaming can be tricky to get connected.
Try turning your phone Off and On to reboot it.
Some interim solution's would be to use Calling Over Wi-Fi if possible.
Or consider the option to use a local sim card if your phone's unlocked to all Network's.
I appreciate that you want to use roaming buy at least this way your still connected.
Vodafone > Costs-and-charges/Travelling-Abroad.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
31-08-2021 05:22 AM
Hi @Brian1066
You are roaming on the Isle of Man network, you won't be able to connect to Vodafone. The Isle of Man have their own networks, Manx and Sure, you are able to roam on either network.
Enjoy the Isle of Man.
31-08-2021 07:06 AM
Hi Ann
Tried to register on the Manx Telecom network and won't connect. Haven't tried Sure network as l believe vodafone stop using them from tomorrow 1st Sept onwards. Plan B is to go into Manx Telecom shop in Douglas this morning unless you can suggest anything else Thanks for replying