Mobile Data Not Working

[LeoniCachia]

I received a text message by Vodafone on Wednesday 8th Nov (only been a customer since September) regarding the 5G ultra upgrades in my area. All phone settings are up to date and checked with customer service, I also have an Ultra compatible android device. Since Wednesday, my mobile data has not been working at all. Anyone else experiencing this issue in London? 

[Andy]

Hi @LeoniCachia 👋 Sorry to hear you're having difficulty getting connected to your mobile data, can you please try turning off 5G temporarily within your phones network settings to see if the issue persists. If this issue continues, could you please reach us to via the details in this link and we can take a closer look at this with you. 

[LeoniCachia]

Hi Andy, I was on the phone with customer service for an hour + today, with 2 agents and a manager troubleshooting. Eventually I found some resolve by using 4G and turning off 5G connection on my settings. But it's definitely a service provider issue, despite no account of it in the area yet. 

[Andy]

@LeoniCachia I am sorry for the time you spent trying to get this resolved, but glad to hear you have your data connection back now, although not on 5G. If you are still unable to get a data connection while on 5G in the next few days, please reach out to the social team here. We will then take a closer look and raise this with our network team for further investigation if needed.