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Mobile phone keeps dropping connection to network

MartinJOShea
2: Seeker
2: Seeker

Can someone please explain to me why my Samsung Android mobile phone is keeps dropping its network connection. 

My phone is s Samsung SM-GM800F running Android 6.0.1, and despite the signal indicator on the phone showing 4G+, when the connection is dropped, I am required to dial my landline several times before the connection is restored.

I live in north London.

Any information would be welcome especially from a Vodafone employee or representative.

Thanks

Martin O'Shea.

6 REPLIES 6

The best way to contact me is via this community forum.

Tal
Moderator
Moderator

Hey @MartinJOShea, thank you for brining this issue to our attention. You can check the areas you face an issue in on our Network Checker here for any issues that may cause this and if you see no issues, please contact us here so we can help get it resolved.

The network strength appears to be fine locally. However, this does not prevent the device dropping the connection.

Thank you for checking that @MartinJOShea, in this case please contact us, so we can take a closer look at the issue and help resolve it for you.


@MartinJOShea wrote:

The network strength appears to be fine locally. However, this does not prevent the device dropping the connection.


Can you expand on what you mean by "dropping the connection", in light of the onscreen coverage bars "appearing to be fine"?

Are you able to make & receive calls, for example? Can you use mobile data? Can you do both at the same time?

The latter is a good test of your phone using the 5G/4G-voice network, known as VoNR/VoLTE

@japittsWhen I say "dropping the connection", the device is simply unable to perform any function that requires a network signal, i.e. literally no phone calls, text messages, email, internet or anything requiring mobile data.

As for the "coverage bars appearing to be fine", at least one of these is present despite the failure of the connection indicating that though signal strength locally appears string enough, the network connection is as described above.

The only way I know to restore the device's network connection is to dial a phone number I know several times until the connection is restored. Alternatively, I can dial the device from a landline. When the connection is restored, any text messages, emails and so on, that the device should have received are then delivered.

I am of the opinion that replacing the device, which is some ten or more years old, is possibly the best solution here.