NR12 - Happisburgh, Walcott, Bacton

[sophos9]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Only the above locational area

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?

Will provide specific location to help via PM

3) Does the issue occur if you try your SIM card in a different phone?

Yes it occurs on all devices, for all people living in the above area's

4) What errors are seen or heard when the issue occurs?

No 3/4G access, slow texts, intermittent phone calls

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

Around 1 month ago

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

My business phone, 2 personal contract phones etc are not working. Spent over 3 hours talking with Vodafone each time I get told it will be resolved and then its not.

Vodafone keep denying there is an issue now. The coverage checker says there are no problems. I'm being told a wide range of excuses from its my phones that are broken through to I'm not in a coverage area.

This outage has been raised and is recognised by the local MP and published in the press

Vodafone blames tourists as villagers are left without 4G | Eastern Daily Press (edp24.co.uk)

Please contact me for how to resolve as I'm suffering material damages as a result.

[Andy]

Hi @sophos9 👋 Sorry to hear the issues you having been facing with your signal, so we can look at this further could you please save your full postcode in the personal information section of your account here, this can only be seen by yourself and ourselves, once done if you could just pop over a message to let us know please.

[sophos9]

Hi Andy

Postcode updated - thanks

[Andy]

Thanks for providing the postcode @sophos9 😊 I have checked over the mast that you would connect to and at first glance it does look like it is working normally, however I think we do need to raise this with our network team, who will be able to run some more detailed checks, to do this we will need to take further details from you which we are unable to take here. Could you please contact our social team via this link and when contacting them just pop in the link for this conversation which will avoid you having to repeat any details you have already given.

[sophos9]

Thanks Andy

Exactly that is the problem - Vodafone are saying its working fine but its really not and its demonstrable to the point that enough people have got together to complain to the local MP. I'll do what you ask.