Network coverage where I live is now useless

[Frenchfries1971]

So

I was a EE customer for years since Orange and a couple of years back I switched over to Voda.  Now the service has deteriorated so badly over the past few months that I am happy to get a 4G with one bar (meaning kb connections) or H+ with very slow loading time or OFFLINE in some cases.  

I have not signed up for this especially when things were ok in the past and I am paying £68 for virtually nothing and not happy having to use my WIFI instead!

What are my options? 

[BandOfBrothers]

Hi @Frenchfries1971 

The first thing to do is check your masts where you live and surrounding masts using the status-checker. 

As a process of elimination try your sim card in another phone to help rule out a phone , sim card or mast issue.

Try resetting your network connection in the phone's settings and or choose another network in the connection settings and then re choose Vodafone to see if that clears things up.

The second thing to do is look at the tips in the following link, and use the template by pasting it back here with your answers so the Vodafone Social Media Team's can take a look.

Network-issues-initial-checks-and-template. 

The third thing to do is check your Vodafone Terms and Conditions regarding signal.

Vodafone T&C's. 

If Vodafone are providing signal somewhere then they are pretty much not contravening their own terms and conditions.

Signal can degrade due to weather conditions,  trees and foliage growing and population growth in the area along with mast congestion.

You could look at Vodafone Calling Over Wi-Fi if your phone can run the feature along with your Vodafone contract.

Calling Over Wi-Fi. 

I wish you all the best with this. 

[Frenchfries1971]

Post Title: LN4 Bracebridge Heath

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?  Issue happens where I live and where I also work from.

2) What is the full postcode LN42RD

3) Does the issue occur if you try your SIM card in a different phone? Yes

4) What errors are seen or heard when the issue occurs? slow or broken connection 

5) Does this happen on 2G, 3G, 4G or all? All, internet via network is slow and useless

6) When did you first notice this issue? Several months ago and daily since then.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent

[Andy]

Hi @Frenchfries1971 👋 Thanks for providing the above information. I do apologise for the experience you have been having with your signal. I have checked the area and can see there is a known issue which is currently being investigated connected to what you have been experiencing. We are waiting for further information from an investigation into the signal in the area, more information was requested yesterday so that the network team can look at the best steps to improve signal in the area. I don`t have a timescale but I can arrange for this to be monitored so we can jump back on this thread once we know more if you would like? 

[Frenchfries1971]

Hello, I hope things will improve soon because £140/month for two contracts for a slow to non-existent connection is not worth the money, one is up for renewal in December as as things stand it will not be renewing. 

[Andy]

I completely understand @Frenchfries1971, this definitely isn`t the service we want to be providing to our customers. The issue is being actively investigated so I do hope we will have some better news soon, so that we can turn your experience around.    

[chrysalisbug]

Hello, I have been experiencing the exact issues that you had. Did you get the matter sorted, please?

[Mark]

Hey @chrysalisbug, I've checked the postcode identified earlier in this thread and on our Network Status Checker. We currently have no issues registered in this area. I've checked the mast you'd connect to if you're in this area, it's running as expected and has experienced no outages recently. If you're still experiencing difficulties connecting, please try our troubleshooting/initial steps. If they don't help, you can use the template to provide us with a little more information here, or via any of our social channels.