No or very slow 4G throughput in Bracknell RG12 9AJ Larges Bridge Drive

[JackRussell]

There’s 4 bars of signal but no throughput of data what so ever. Issue started today both a friend an I experience the same issue independently several times today. 4G works fine in other areas of Bracknell 

[JackRussell]

Hi Vodafone once again the area in Bracknell that includes postcode RG12 9AD and is in CellID 4562964 has no data through-put despite it having 4 bars of 4G signal.

I noticed is issue first on Friday 13th at 1600 and not again today at 1600

CellID 4562964Not passing data

Can you investing the above CellID in Bracknell?

My phone works perfectly well in every other area in Bracknell, however in the faulty cell there is no data at all.

Let me know if you want me to do any more tests although technically you have enough information to investigate

Best Regards Jack

[Andy]

Hi @JackRussell 👋 I can see some temporary downtime especially on the 13th October, it also looks like there is some work or changes taking place on the mast. Can I ask if you have noticed any improvement since then or have you have you had anymore downtime?  

[JackRussell]

 

 

[Lucy_F]

Thanks for getting back to us @JackRussell. Looking into the network in the area RG12 9AD an incident was registered in the surrounding area and reported as resolved from 9pm on 18th October. Are you continuing to encounter problems? Is this issue limited to data only or are other services effected. Is the issue permanent throughout the day or happens only at certain parts of the day? 

[JackRussell]

Hi Lucy,

Currently there is an issue with CellID 4562964 in that it has not data through put so when I am in that area none of my phone’s app work or connect. This is the case now and was the case at 17:21 today and about 17:00 yesterday as well.

Mount Pleasent in RG12 9AD and out side The Bull in RG12 1PD are two sample areas in CellID where there is not through put. See snap shot further up the tread posted about 17:31 today.

This issue is current now and is still the case despite any maintenance work completing and any other fault you were aware of being fixed. 

Here is the CellID area snap shot again, along with what happens when I try a speed test.

[Nixxx]

Same issue. Just moved to same area and all our Vodafone devices are showing 4G and even 5G full signal but no data. Voice also drops. It’s very sporadic… works for a few mins then drops.  iPhone 12 Pro iOS 17.1.1, iPhone 11 Pro Max on iOS 17,1,1, iPhone SE 2023 iOS 17.1.1. All same issue.  I’ve been talking to support for a few hours over the past few days. Originally they told me no issues or maintenance in the area. Now they say there is an open incident. 

[Robyn]

Hey @Nixxx 

I know how frustrating signal and connection issues can be. If you pop your postcode into the Network Status Checker you'll be able to see if there are any issues, outages or maintenance works in an area that could be impacting your service. If there is a known issue in the area you can sign up for updates by clicking on the alert flag. If maintenance works are ongoing and we have an expected date on when the issues will be resolved, then more details will be provided within the alerts flag.

You can also see the expected speeds you can achieve in any postcode. If you are falling below the minimum expected speeds, or your signal is worse than the checker suggests and there are no issues in the area, please come and get in touch with the Social Media team on Facebook or via X (formally known as Twitter) so that we can investigate this further.

[DTRDN]

Vodafone needs to understand that’s its customers are not interested in hearing the same generic excuses.  
Your coverage checker snd signal bars displayed on our phones, are not indicative of the actual status of your coverage.  
this is a major issue, which for some reason you are unwilling to accept.  You can run all the checks you like, give us all the advice which usually just amounts to turning either a setting or device off and on again,  you can keep telling us there isn’t problem, and all the while your customers are still consistently unable to make calls or access data in areas you claim to cover,  but unless you acknowledge this problem then EE will be taking even more of your customers 

[JackRussell]

Thanks and that’s my experience too, very strong 4G but no useable data being able to pass.

If you dial *3001#12345#* you can identify the cell area you are in. I’ve done this in the past and narrowed it down to a particular CellID area and posted details here and passed direct to Vodafone, and been acknowledged, but still the situation in the area that I have provide explicit details to Vodafone about suffers poor data speed.

I’ll do the postcode checker yet again and see where it leads me.

Good Luck

[Nixxx]

Thanks - imagine that! My cellID matches yours and when I called Vodafone they told me the mast I was connected to was 76546 (also the same as you).  

So, there are multiple reports of failure Vodafone … some going back a year. Will you be repairing this? The network checker doesn’t show any work planned or outage.