No or very slow 4G throughput in Bracknell RG12 9AJ Larges Bridge Drive

[JackRussell]

There’s 4 bars of signal but no throughput of data what so ever. Issue started today both a friend an I experience the same issue independently several times today. 4G works fine in other areas of Bracknell 

[JackRussell]

Today’s speed test at RG12 9AJ is as follows

It’s on cell 568084

[JackRussell]

Here are two speed tests this morning in cell 568084

[Mark]

That's great @JackRussell, thank you. So our team can complete a full investigation into this for you, we'll need a little more information. If you could confirm the model of iPhone being used and also your full mobile number. I understand you may not want to post your number publicly, so please post it in the personal information on your profile where it will only be visible to yourself and our moderators. 

Once we have this, we'll be able to raise a case on your behalf 😊

[JackRussell]

Done

[Beth]

Thanks @JackRussell. As it's been a few days (apologies for this), we'll need fresh screenshots of your speeds. Can you please upload 3 speed tests within the next 24 hours to the thread? Once we have those, we can get this raised for you 🙂

[JackRussell]

Yesterday the CellID I mentioned was hard down in the context that it is NOT passing data so no Speedtest or apps worked, despite it having 4 bars of 4G strength. I’ll check its status again when I get home  

[Andy]

Thanks @JackRussell 

[Rxbski]

It is now July 2024 and the Issue is still occurring . There is absolutely no data connection around Bracknell lexicon and it’s been a going issue for about 3 years. Vodafone are obviously aware of the issue and have chosen not to do anything about it while sugarcoating it with “it’s working fine”. I reported it 5 times to Vodafone and they let me leave my contract, the data works well on EE. That is the only solution as Vodafone refuses to fix it, it’s also the same problem on o2. 

[JackRussell]

Thank You for taking the trouble to reply. In the meantime service between where I live and the town is still flakey. I have noticed that a few 5G areas have appeared but even in those areas where phone says 5G throughput is varied and sometimes so slow apps stop processing until I am somewhere better. I am still with Vodafone. Thanks for the EE recommendation.

[Nixxx]

I documented all of my outages for months and Vodafone let me out of my contract due to degradation of service. They don’t seem interested in fixing the broken masts. [Removed] Service is so much better. I am so glad Vodafone let me out of my contract.

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