Our website avakin.com and some sub-domains are displaying unsafe site warning

[ketan_vachhani]

Our following websites are flagged as unsafe/18+ on some Vodafone networks across UK and India.

https://avakin.com

https://account-delete.avakin.life

https://avakin.com/email-successfully-verified

Actual error message:

Site blocked. Connection not private warning message, then site marked as 18+ and requires confirmation of age upon advancing.

These are our legitimate, genuine business websites and we need Vodafone to reclassify them as this is causing us huge problems.

[Charlotte]

Hello, @ketan_vachhani. I hope you're well. I understand that your site is being content blocked by our UK network, so I've raised a request to our Network Team for the site to be reclassified for you (Ref: INC000005165345). Once we have confirmation from them that it's been completed, we'll be back in touch. For the blocks with India, you would need to reach out to VI (Vodafone Idea) directly, so that they can look into that for you. 

[ketan_vachhani]

Do you have any contact info of Vodafone IN? I cant find their details online. I have written them on customer care email address but no response!

[Janey]

It's my pleasure @ketan_vachhani If the issue is still present tomorrow, drop us another message with some screenshots and we'll investigate further.

I'm afraid we don't have contact details as far Vodafone IN, they're now merged and are part of Vodafone Idea. It might be worth contacting them, you can find their contact details here.

[Janey]

Hi @ketan_vachhani Thanks so much for your patience! The team have confirmed that your sites have now been removed from the "Adult Games" category and have been unblocked. This can take upto 24 hours to take effect. Please clear your cache and cookies and they you should be good to go. If you need further help, just let us know.

[ketan_vachhani]

Thank you Janey. I checked right now but still same issue. I will wait for a day, recheck and confirm!