Hi
In My Vodafone, I clicked 'Activate my eSIM,' expecting it to take me to the menu where I could get a new eSIM, as it normally would. However, instead of that, I received a 'Sorry, you can't activate your eSIM right now' error message.
This is a new account and line, but as a previous Vodafone customer, I remember that sometimes the process would lead directly to eSIM provisioning, while other times it would show an error like the one I received.
My question is: What’s the reason for these errors? Is there some restriction in place for new accounts or accounts where the eSIM or physical SIM has been recently swapped? If such a restriction exists, wouldn’t it be helpful to provide an explanation instead of just displaying an error message?
Thank you.
