PS5 connection not working

[Sawjo]

Our PS5 has stopped working since moving to Vodafone . We have tried to connect on wifi and wired neither works, we have tried factory resets on both router and ps5 and changing the dns but nothing. Internet works for other devices just not the ps5. Any ideas?

[Charlotte]

Hello, @Sawjo. I hope you're well. If you're having problems trying to connect up a device to the network, we'd recommend reaching out to our Broadband Team by either calling up on 03333 040 191 or by speaking to us online.