Poor Signal TW13

[Kam-PKS]

1) Only happens at work or surrounding area within a mile

2) Location Hanworth TW13 6JE

3) Happens on 3/4 different phone at this site different users all on Vodafone

4) The other person can hear you but you cannot hear them and then after a little while call disconnects and you get the message on the phone call diconnected

5) 5g is showing on the service between 2-3 bars for service level Data is poor Download 2Mbs Upload 1.7Mbs Ping456ms

6) Started seeing problems end of the first week in December 2022

7) This issue occurs on nearly every call sometime straight away or after 4-5 mins. maybe 1 call in 20 (a short call) might be okay

Tried calling Vodafone support just keep getting told we have checked and there is no problems showing in the area and try resetting the phone reseat the sim and reset the network settings, but this is happening other phone on the same network. On one of the phone was told to try an E sim this made no difference had to to vodafone store to get replacement sim as the tech on the phone tried to reset this and then could not reconnected and could not use the old sim. 

[Kam-PKS]

so spent just over another hour starting on the chatbot and then getting someone from the call center to call me back on a land line as the phone cuts out. The call handel assured me he is personally taking ownership of the issues and will be contacting the mast team on getting the problem fixed and will have an update in the next 72 hrs. lets wait and see what they come back with but this is not the first time a call center staff have said they will get the mast checked.

[Kam-PKS]

well it Thursday and no one from vodafone has called i tried calling no chance went on the bot and hey to busy try later jokers nearly 2 months calls cut off poor data services and paying for a premium service HAHA.

[Mark]

I'm sorry to hear you're experiencing difficulty reaching out to our teams over the phone @Kam-PKS, you can also speak to us via Live Chat. You can also reach out to us via our social media channels.

[Kam-PKS]

i have tried the live chat they keep you on this for half an hour then they call me  and tell me that they are transferring to technical dept hold for 30 mins go through the reset the phone when you are trying to tell them the same fault occurs on multiple phone in the area on the vodafone network. WASTE OF TIME NO ONE LISTENS. they are working off a call sheet.

how can you speak to someone at vodafone in the UK to explain there is a problem with the network even though the network checker says it fine. makes you feel like driving to the head office and launching the phone through their window AHHHHHH. THIS IS ENOUGH TO DRIVE YOU OVER THE EDGE.

[Kam-PKS]

CAN YOU TELL ME HOW TO CONTACT SOMEONE AT VODAFONE IN THE UK??

[Mark]

We can check your local coverage for you @Kam-PKS. Please pop us a message via one of our social channels and one of our dedicated team will look into this for you.

[jadesharp1992]

Hey all, so it looks like Three are having issues in the tw13 area too, my mum and sister are with them and are having problems and I think the mast for them is on the same area, and they've been having problems since October. I tweeted Three a few days ago and they said they don't have a fix date, so it's obvious that Landlords for the trading estate aren't allowing access to the network providers to complete their work. It's a shame we can't get something going to get this mess sorted! I know o2 and Vodafone share masts, so it sounds like the only good network in the area right now would be EE. and yet, I live in the tw2 area, and Vodafone is fantastic, I get full 5g signal here, and it's fast!

[jadesharp1992]

hey all, so have been speaking to someone on twitter for ages this morning from vodafone, and they've subscribed me for alerts as apparently there is an issue in tw134aa which is making all of us have the issue. When I check the checker though, all seems to be fine. When I popped the postcode into o2's checker it said a nearby mast isn't working, so that could be the issue?

[Kam-PKS]

Thanks for the update. Still makes you wonder what your paying for all this effort to try and get the phone to work properly and VF still show nothings wrong.

[Kam-PKS]

And no one one VF has said which mast is faulty and the location. More than likely VF understaffed and the fault has not even been looked at yet. Feel like finding the mast and see who the landlord is to check if VF have even been there or they are just giving excuses got your money what can you do about it.