Samsung Galaxy S22 Ultra - 4G and WiFi Calling Incompatible

[shuntfield]

Hello Everyone.

I have just swapped my phone from the Galaxy S20 Ultra, to the Galaxy S22 Ultra. I did this last Monday.

I just noticed that the S22 I have doesn't allow me to use WiFi or 4G calling. The menu setting isn't even there.

Indeed when I went onto the Vodafone Tool that checks compatibility it says this:

4G and WiFi Calling are enabled on my account,

So I am just guessing is a new phone "provisioning" thing.

Otherwise, any ideas how to get it resolved?

Thanks

[shuntfield]

I'm getting the stand north on a lay line treatment now...

Really I want to vigorously rub salt into my eyeballs now 🙄

[Ramasesuk]

My s22 ultra wouldn't recieve calls but would make them so i put my sim back in my s20 ultra and it recieved calls . So put my partners sim in my s22 and it worked so put my simm back in and it has worked for now but have never recieved any configuration messages on my ultra. Hopefully it will stay working

[shuntfield]

This is an unfortunate and ugly situation for Vodafone.

There are many S22 owners coming here and reporting this problem, its the Flagship Samsung device, perhaps currently the best Android device, surely this now needs to be escalated, it's not good that we have friends having to come here and bemoaning that their phone isn't working.

Vodafone, please do the right thing, the phone regardless of its variant does work with VoLTE VoWiFi and it's SIP based service(s).

Please stop this one leg standing north, remove sim on Wednesday between 2 and 3pm nonsense and educate your team's.

It's not really that difficult.

Further training required.

[chistery]

Vodafone haven't even updated their web site to say the iPhone 13 is supported, and that worked from the release date on Vodafone, but they are quite happy to use their out of date site when they want to fob you off.

[Jeezgeez]

This helped, thanks! Was told my s22 was not supported, so pointed support to your post solution. After that, they said they would push the configuration and that sorted it.

Went around the houses earlier with support, but this post helped get the job done. Sadly they are not given up to date information it seems and doesn't appear to automatically be provisioned to this range (S22) of devices by the sounds of it.

[Christheflute]

I have just spent 6 hours trying to get this resolved. No chance. With VOXI. They don't think it is their problem even though I told them I had the same problem with my s21 when that first came out. All it took was a text with a script (?) And hey presto it worked. After being on their webchat for 3 hours they transfered me to the tech team. Waited 20 minutes to be told they had closed for the day at 12.47 on a Tuesday. Tried the text Calling to 97888. Said they would be in touch but haven't. Done it again. Any ideas before I go to another network?

[Beth]

Hi @Christheflute! I completely understand how important is for Wi-Fi Calling to be working. If you haven't already, please contact the VOXI social media team on Facebook or Twitter by searching VOXI_UK and sending them a private message. If you select the options "Get Started" and "Asked to DM", a member of the team would be happy to help. They are tech two trained so will be able to investigate further and get a network case raised for you if needs be 🙂

[Christheflute]

I spent 6 hours on webchat and Twitter and telephone with them today and still not working. I sent the link from the forum and they just ignored it apart from the last one that sounded as if they knew what they were on about but clearly didn't as it's still not showing. Nobody seemed to know about sending scripts to update settings. 

[Christheflute]

Forgot to say when I did get to VOXI tech at 12.47 after waiting about 20 minutes to be transferred it said they had " now closed for the day:. Nice to finish that early.

[Mark]

I'm sorry to see it's taken longer than expected to get WiFi Calling working on your phone @Christheflute., please continue working with our Social Media team and we'll do everything we can to help get this sorted for you.