Unblock from Secure Net our website

[qrfy]

 

Hello,

I'm the manager of https://qrfy.com and we have received some complaints from our customers saying that when they try to scan the Dynamic QR code from our websites they see a message saying: Secure Net has blocked the content.

I'm attaching in this post the message that they see.

Can we kindly ask to delist our website as unsecure?

Thanks

[Effie]

Hey @qrfy I hope you're well! I've raised this to the SecureNet team now. As soon as we have an update for you, we'll let you know here. 

[Rachael]

HI @qrfy 

We hope you are well? Please may we ask that you test again your side, to see if the fault is resolved for you?

Rachael

[qrfy]

Hi!

Let me ask to the customer if has been fixed, will be in touch with you once I've an answer.

Thanks.

[qrfy]

Hello,

Can someone help me again? Seems like our website has been blocked again by SecureNet.

We have customers using Vodafone UK that they are unable to scan QR Codes created on https://qrfy.com and they are complaining us 😕

Thanks.

[CallumR]

Hey @qrfy I've raised another request for our Network team to investigate. Once we have any further information, we'll reply to you here. 

This is your case reference - INC000004941306.

[Jason]

Hi @qrfy. Thank you for your patience. Our Network team have reviewed the URL in question and have confirmed that it isn't being blocked by Secure Net - the URL is classified as 'Computing'.

Please advise the affected users to clear their browser cache and cookies before trying again. 

[qrfy]

Thanks Jason!

[jacarriontpc]

Hi, where i can send a query to unblock an url???

Recently we got feedback of many customers using your service, who recieve the same message, that secure net has block this domain.

To be specific: https://padel.dir.cat

There is some application to send these queries or we have to use this forum?

[Mark]

Hi @jacarriontpc, The link included in your query directs to what appears to be a Spanish paddle ball site. Before we go any further looking into this for you. Are the members contacting you using a Vodafone UK service?  We're only equipped to assist Vodafone UK customers here. If they're connecting via a Vodafone es service, you can reach out to them directly through their social channels.