Urgent - Unblock company website

[Gnatta]

Hi.

Our website appears to be blocked on the Vodafone network. The SSL cert is from allot.com which looks to be the Israeli security company Vodafone uses for web filtering. Could we please be whitelisted as there is no content for concern in any category. 

We're seeing the problem persist across mobile data and broadband, even for users not directly on the Vodafone network - they often see the error below.

The site is auth.gnatta.services (see below).

[CrimsonLiar]

I'm only a user, but:  This looks very much like an issue with your hosting.  The ".com" version of your web address resolves to the same IP addresses but works.  It currently looks like the system that provides the ".services" version of your content isn't responding to requests.  Not even that the ".com" and ".services" versions would each require their own certificate!

[Gnatta]

Appreciate the reply pal, however it isn't an issue with our hosting - the com version of the address is a different application, both are handled by a single ingress which is why the IP is the same. The .services domain is just being MITM blocked by their network filtering - it's the same behavior described in these posts here:

• https://forum.vodafone.co.uk/t5/Network-queries/My-website-is-blocked-to-anyone-on-vodafone/m-p/2734...
• https://forum.vodafone.co.uk/t5/Mobile-Broadband/allot-com-trying-to-intercept-my-Internet-traffic/t...
• https://forum.vodafone.co.uk/t5/Network-queries/Insecure-website-problem-from-Vodafone-network-inter...
• https://forum.vodafone.co.uk/t5/Network-queries/Certificate-not-trusted/td-p/2724708
• https://forum.vodafone.co.uk/t5/Off-topic/Website-being-blocked-by-Securenet/td-p/2694021

[CrimsonLiar]

Before making the original post I tested using multiple ISPs (BT is my default, though I did include Vodafone) and a couple of different non-UK PoPs.  I get the same results no matter how I test ".services".  While in some situations it's hard to detect a MITM "intervention, its not obvious that MITM is the issue here.

[Gnatta]

Is there any other contact route for getting this raised to the Network team?

[Gnatta]

For anyone else, we tried this forum, emailing, calling and using live chat - you'll get better responses on socials. Request raised to the releveant team within an hour.