Vodafone is blocking my website even it is secured with verified SSl

[krishnapatel]

Hi,

Recently we came to know that our customers who is using vodafone internet are unable to access our site which throws error says "Your connection is not private".

Our site is working fine on all other networks and broadband except many vodafone users. This really hurts our business and we need it fixed please.

Site URL: https://www.smart-light.co.uk/

Thank you

[twgfwmw]

No... sadly its gone again.

[Effie]

Thanks for checking for me @twgfwmw It's likely that we need to just give it time to refresh since you made the change. Check again for me in 24 hours (make sure to clear cache and cookies) and if it's still not letting you on and the malware isn't showing here, let us know and we can get it raised. 

[twgfwmw]

ok

[twgfwmw]

Hi - we are still blocked.
But it makes no sense. You say there is malware - but the website hosts 20i say there is no malware.
And the message from vodafone is that it is an SSL problem - see attached screenshot
And then if you accepted the insecure SSL Vodafone put up a message saying  there is adult content  - see attached screenshot.
But there is no adult content, it is a website that selling  tree felling  training  courses. 
Then Vodafone says you can continue to the site if you prove you are over 18. IE, the website is ok, there is no malware, it is just bad for young people to see chainsaws (or something). Please can you white list us as you have done for other sites who have been randomly blocked by Vodafone.

[twgfwmw]

PLus it seems to be the Allot.com blocking  the SSL - attached screenshot 

[twgfwmw]

and from 20i  - " Thanks for the reply. I can confirm the SSl on the site 'treevolution-scotland.co.uk' is indeed a Wildcard SSL Certificate provided by us rather than anything to do with allot.com."
so the SSL should not mention Allot.com at all?

[Lucy_F]

Hi, @twgfwmw Thank you for sharing this with us. I've raised this under the reference: INC000004978411 to our Network Team to be investigated. As soon as we have an update for you, we'll pop you over a reply here. 

[twgfwmw]

Great thanks

[CallumR]

Good morning @twgfwmw, our Network team have advised they've sent your link off to be reclassified. Please allow 48 hours for it to go through fully and also clear the cache and cookies from your browser.

Let us know if you're able to access your link. 

[wildr-team]

Hi,

My company's website (https://wildr.com) is getting blocked for Vodafone's customers in the UK who are trying to access it due to SSL certificate issues. Could you kindly allow the website to be accessed?

Thank you.