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11-05-2023 09:43 AM
My client's website is being incorrectly blocked by Securenet and it is harming their business. I have just wasted 45 minutes on the phone to Vodafone UK, who insist there is absolutely nothing they can do to review websites on the blacklist. It seems other people have had more success on here. If you are responsible for a service that blocks people's websites, please do the responsible thing and provide a proper route (like every other provider does) whereby false positives can be reported without forcing people to create accounts and post their websites on a public forum!
The website in question is https://www.bellemaisongascony.com/ and it is perfectly secure.
11-05-2023 10:19 AM
@zoegoose - I'm disappointed to hear the experience you've had when requesting your site to be reviewed. Thanks for bringing it to our attention and your suggested option. I've raised the review request to our Support team. The reference for this is INC000004874463 - One of us will post back to you here as soon as there's been an update from the team.
16-05-2023 09:11 AM
Hi @zoegoose - thanks for your patience while this is being reviewed. There's been an update to the reference I raised and this is now logged under INC000004877388. One of us will be back in touch, as soon as there's an update.
26-05-2023 04:04 PM
Hey @zoegoose The site has now been reclassified. Please clear your cache and cookies and try accessing it again.
26-05-2023 07:03 PM
Thank you
06-08-2023 12:47 PM
My company website also appears to be being by Vodafone. Can I request a ticket is raised to verify and reclassify too please?
07-08-2023 08:53 AM
Hey @Yourbabyscan I hope you are well. I've raised this to the team now under the reference INC000004936767. Once we have an update, we'll let you know here.
10-08-2023 10:08 AM
Hey @Yourbabyscan Hope you're doing well.
Just to let you know that your request has been reclassified. Please let us know if you're still experiencing any issues accessing your link.
10-08-2023 10:14 AM
Thanks ☺️
04-09-2023 08:02 PM
Hi, my website https://oftalmovilaplana.com/ which is perfectly secure, was compromised like 7 or 8 years ago, and periodically is blocked, and then no, and then yes, again, by Securenet.
Please would you take a look ai it please, and be reclassified as 'good'.
Than your for your attention to this matter