Why is vodafone blocking my website?

[jackhood9]

Hi,

My website https://ce-tech.info/

Is being blocked by vodafone, stating that it's an 18+ website (it's not 18+ at all!)

It works on wifi and O2 networks, but vodafone is giving an issue.

I have https enabled and SSL certificates (can be checked on 

Please can this be fixed 

[CrimsonLiar]

You'll probably need to contact Vodafone India as this is a UK support forum.  However, the apps do seem to work on Vodafone Mobile in the UK

[R-K]

Hi

This site is blocked for customers on family plans only https://www.beautybay.com/

Please can this be investigated? I don't believe it falls under and of the restriction categories and is also not blocked when individual network level parental controls are set (i.e. only affecting those who are not the 'parent' on a family plan

[Janey]

Hi @R-K Thanks for bringing this to our attention. I've checked and can't see from our side that we're blocking your site. Please could pop over a screenshot fo the error that's being seen?

[R-K]

Hi Janey

Customers are seeing this message when trying to access the site through Safari when on a family plan with yourselves.

[Janey]

Thanks for sending that over @R-K We don't have "family plans" as such so I'm unsure what you mean. Please could explain this further?

 I've tested and been able to access your website on a Vodafone mobile data connection. Please could you anyone who's having issues to clear their cache and cookies from their web browser, and then try again? Do you know if the issue is present when using a different browser?

[Cynric]

@R-K It may be because of the cookies. https://radar.cloudflare.com/scan/8d4fe05a-dd0d-4dee-8471-d36f3cd61290/cookies

[R-K]

Thanks both, I've copied in the response from the person who raised this issue. I hope this helps.

When you set up multiple phone numbers with vodafone under 1 account they have a 'parent' assigned to the account then all others by default are classed as 'children'. Vodafone issue a block on set up/renewal to all 'children' numbers by default for adult content. When we removed the block on one phone classed as a 'child' phone they were able to access the site as usual. All other phones on the account that were classed as 'children' could not due to the block still being enabled.

[Janey]

Thanks for explaining @R-K Accounts with multiple numbers are all treated the same, we don't class any line as a parent or child number. On each line an adult content bar can be added and removed by the account holder via their My Vodafone account, at any time.

If you need further help with this, drop us another post.

[R-K]

Thanks Janey. As our site isn't an adult content site, are you able to do anything so it's not flagged as default?

[Janey]

It doesn't appear that we are as you'd be getting a different error @R-K We don't add blocks or bars to numbers by default. If a website is being blocked by us it's usually because some content has been flagged as malicious or dangerous. You can see on VirusTotal that yours is flagging as clean. Furthermore blocked.org shows we're aren't blocking it either.

Try the step provided earlier and let us know how you get on.