website incorretly blocked

[tunacelik]

Hi 

Our customers have reported that they cannot access to our product on 

https://secure.elephantsdontforget.com 

Could you please help me regarding how to unblock this address on vodafone uk network.

Many thanks

Tuna

[Beth]

Hi @tunacelik! I've raised the URL to the team to review. Once we receive an update, we'll pop back to you here 🙂

[tunacelik]

Hi Beth 

Thanks for taking the action. Is there any update on the progress please?

Many thanks

Tuna

[Beth]

Hi @tunacelik! I've checked today for you and there is no progress so far, however, this was raised on Friday so we'll likely hear back within the next 48 hours. As soon as I receive an update, I'll pop you a message back here 🙂

[tunacelik]

Hi Beth 

It has been 5 days since I raised the issue. Is there any update please?

Many thanks

Tuna

[MarkD]

Hi @tunacelik, we've checked the ticket this morning and we currently have no additional updates as of yet but our teams are reviewing this. When we do get an update, we'll let you know 🙂

[tunacelik]

Hi Mark 

Is there any update on this subject please?

Many thanks

Tuna

[Amanda]

Thanks for your patience @tunacelik - this has now been reclassified. 

It can take up to 4pm the following working day for this to complete, so this would be by 4pm Tuesday 3 May due to the Bank Holiday, if not sooner. 

[tunacelik]

Hi Amanda 

I have raised this ticket last Friday though. 

Many thanks 

Tuna

[Effie]

The initial ticket was raised last Friday @tunacelik but the reclassification was only recently completed. Please test the site after the Bank Holiday weekend and let us know if you are still experiencing the same issues 🙂