Broken phone

[PAULABOTTONE]

My pay monthly Samsung Galaxy A21s isn't working properly and is not insured. 

What do I do? Thanks 

[BandOfBrothers]

Can I ask what's happening with it @PAULABOTTONE  ?

We might be able to help with some troubleshooting tips.

Samsung phones have a limited 2 year manufacturing warranty so a Samsung Experience Store or Samsung Service Centre can take a look as well can Vodafone via sending it off via a Vodafone Highstreet Store although I'd suggest letting Samsung take a look.

[PAULABOTTONE · Accepted solution]

Thank you

[BandOfBrothers]

@PAULABOTTONE 

Have you resolved this or have you accidentally marked the post as resolved  ?

[PAULABOTTONE]

Sorry new to this. I contacted vodaphone who said that because I purchased the device from the Carphone warehouse it was their responsibility to repair it

[BandOfBrothers]

It is the responsibility of the seller / supplier / retailer of the phone to provide support @PAULABOTTONE and some Carphone Warehouse outlets have repair centres in them.

Some information in Consumer-rights-act-2015 

That said as I mentioned Samsung would provide support via a Samsung Experience Store or Samsung Service Centre.

Can I ask again - what's wrong with the phone ?

[PAULABOTTONE]

The sound won't work, it keeps on sticking and it's extremely slow

Thanks

[BandOfBrothers]

Tey clearing the phone's system cache files.

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ 

And clear up as much as the internal storage as possible plus delete any unused apps , tones and calendar entries,  music and photo's @PAULABOTTONE 

[PAULABOTTONE]

Thank you