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Company website blocked

doyley3
2: Seeker

All our customers who are using Vodaphone network are not able to view our website. Could you please whitelist?

love-your-home.co.uk

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9 REPLIES 9
doyley3
2: Seeker

This is also happening for our company website.

 

Our website love-your-home.co.uk is incorrectly being blocked by secure net when on 4g Internet with secure net enabled, can you please advise how to get this looked at to remove the secure net block? 

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Ripshod
13: Advanced Member

I can access your site on both  broadband and 4G just fine using chrome.

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doyley3
2: Seeker

8915716B-D0A4-4FB4-B7AC-717BD2DE9EE2.jpeg

We’ve had 4 customers ring up just today saying they cannot access.

all receive the following despite our SSL very being up to date and valid

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Ripshod
13: Advanced Member

Screenshot_2022-06-28-15-12-30-67_c0dc27f5c07cb0fb3541d6073dfd6932.jpg

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Ripshod
13: Advanced Member

Is this a self signed certificate (like letsencrypt)? A lot of browsers are clamping down on security and we often find previously acceptable certificates are being rejected.

Being a business site I hope you're not using self signed certs.

Hopefully a member of the customer care team will see this and help you out soon. 

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Gemma
Moderator

@doyley3 - we've raised it so that the site can be checked from our side. We'll post back here when we've an update. 

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doyley3
2: Seeker

Thank you appreciate it. We’ve had three phonecalls just this morning so really need to get it sorted out 

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Amanda
Community Manager

I understand @doyley3 - we'll be in touch as soon as we have any news 👍

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Amanda
Community Manager

Good morning @doyley3 - thanks for your patience whilst we looked into this. 

The site has now been reclassified and you'll see this update by 2am on Friday 8 July - if there's anything else we can help with, please just let me know 🙂

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