Company website blocked

[doyley3]

All our customers who are using Vodaphone network are not able to view our website. Could you please whitelist?

love-your-home.co.uk

[Ripshod]

I can access your site on both  broadband and 4G just fine using chrome.

[doyley3]

We’ve had 4 customers ring up just today saying they cannot access.

all receive the following despite our SSL very being up to date and valid

[Ripshod]

 

[Ripshod]

Is this a self signed certificate (like letsencrypt)? A lot of browsers are clamping down on security and we often find previously acceptable certificates are being rejected.

Being a business site I hope you're not using self signed certs.

Hopefully a member of the customer care team will see this and help you out soon. 

[Gemma]

@doyley3 - we've raised it so that the site can be checked from our side. We'll post back here when we've an update. 

[doyley3]

Thank you appreciate it. We’ve had three phonecalls just this morning so really need to get it sorted out 

[Amanda]

I understand @doyley3 - we'll be in touch as soon as we have any news 👍

[Amanda]

Good morning @doyley3 - thanks for your patience whilst we looked into this. 

The site has now been reclassified and you'll see this update by 2am on Friday 8 July - if there's anything else we can help with, please just let me know 🙂

[doyley3]

This is also happening for our company website.

Our website love-your-home.co.uk is incorrectly being blocked by secure net when on 4g Internet with secure net enabled, can you please advise how to get this looked at to remove the secure net block?