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Company website blocked

doyley3
2: Seeker
2: Seeker

All our customers who are using Vodaphone network are not able to view our website. Could you please whitelist?

love-your-home.co.uk

9 REPLIES 9

Ripshod
16: Advanced member
16: Advanced member

I can access your site on both  broadband and 4G just fine using chrome.

8915716B-D0A4-4FB4-B7AC-717BD2DE9EE2.jpeg

We’ve had 4 customers ring up just today saying they cannot access.

all receive the following despite our SSL very being up to date and valid

Ripshod
16: Advanced member
16: Advanced member

Screenshot_2022-06-28-15-12-30-67_c0dc27f5c07cb0fb3541d6073dfd6932.jpg

Ripshod
16: Advanced member
16: Advanced member

Is this a self signed certificate (like letsencrypt)? A lot of browsers are clamping down on security and we often find previously acceptable certificates are being rejected.

Being a business site I hope you're not using self signed certs.

Hopefully a member of the customer care team will see this and help you out soon. 

Gemma
Community Manager
Community Manager

@doyley3 - we've raised it so that the site can be checked from our side. We'll post back here when we've an update. 

Thank you appreciate it. We’ve had three phonecalls just this morning so really need to get it sorted out 

Amanda
Community Manager
Community Manager

I understand @doyley3 - we'll be in touch as soon as we have any news 👍

Amanda
Community Manager
Community Manager

Good morning @doyley3 - thanks for your patience whilst we looked into this. 

The site has now been reclassified and you'll see this update by 2am on Friday 8 July - if there's anything else we can help with, please just let me know 🙂

doyley3
2: Seeker
2: Seeker

This is also happening for our company website.

 

Our website love-your-home.co.uk is incorrectly being blocked by secure net when on 4g Internet with secure net enabled, can you please advise how to get this looked at to remove the secure net block?