I received my final Vodafone bill of £110.68 on the 1st January 2025 requesting it to be paid by the 15th January 2025. I contacted Vodafone & paid the bill in full on the 10th January 2025 & I was told my account had been satisfied. This is confirmed on my bank statement also. I received a letter today (16th January 2025) saying my account has been cancelled, I have a default on my credit file & my debt has been transferred to a collections agency. I contacted the collections agency immediately & they said my account has been settled. I was told to contact Vodafone who I have but the trauma of doing this as a ex customer is unbelievable & after 45 minutes of waiting was told they couldn’t help. Who do I contact to ask to have the default removed please?
