DLM restriction

[camphilips85]

hi guys,

can anyone help dlm been activated on my bb its reducing my speed im struggling to get vodafone to remove it which they can do but wont any ideas? as its massively impacting my speed

cheers

[BandOfBrothers]

Hi

Are you referring to Dynamic Line Management ?

How have you contacted Vodafone thus far?

Got a question?

08080 034 515

(free from all UK landlines and mobiles)

Lines are open between 8am and 11pm, seven days a week

A similar thread where Vodafone Tech suggested calling the number I added above. 

https://forum.vodafone.co.uk/t5/Pay-monthly-products-services/Home-Broadband-Dropouts-S5-Sheffield/t...

[camphilips85]

hi 

yes i am and yes ive contacted vodafone via phone  and they wont budge on turning DLMoff 

[BandOfBrothers]

Cool. 

Did you ring that particular number ?

What reason is being given as to why they will not / cannot deactivate it ?

[camphilips85]

yes that number apparently because its not making any faults and have no reason to turn it off 

[BandOfBrothers]

Hmmm ok. 

Have you perhaps tried ringing back to ask another agent to see if a fresh pair of eyes helps ?

[camphilips85]

no i was put off with how the agent spoke to me

[BandOfBrothers]

I'm sorry to hear that as they should remain polite and courteous and understanding at all times. 

The same applies to the person ringing in too in my opinion.