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Default - need help to remove it

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3: Seeker

Hello,

I have a default on my credit score in 2016 which just cost me a mortgage application.

This happened due to Vodafone sending letters to my old address rather than my new one although they had in in file ( the final letter was sent to my new address) and they also had my email address and contact number which they never used to contact me, 

I was not aware of the outstanding balance, and I have settled it as soon as I found out about it.

 

Please help me to remove the default from my credit score and mark it as settled.

 

This is extremely urgent request so please contact me asap.

 

Many thanks & Kind regards,


Ewa

 

 

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1 ACCEPTED SOLUTION

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17: Community Champion

Unfortunately account access isn't available via this forum anymore @EwaMikuszewska 

Your going to need to contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as they have both accounts access and a dedicated Credit File Specialist Team who can investigate this for you.

I wish you all the best with this situation. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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2 REPLIES 2
17: Community Champion

Unfortunately account access isn't available via this forum anymore @EwaMikuszewska 

Your going to need to contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as they have both accounts access and a dedicated Credit File Specialist Team who can investigate this for you.

I wish you all the best with this situation. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View solution in original position

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3: Seeker

Thank you for your help!

 

I contacted the team and they managed to remove the default for me :Smiling:

 

Have  a nice day!

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