Ask
Reply
Solution
31-03-2023 07:25 PM
01-04-2023 10:00 AM
A SIM swap wouldn't change network providers, it just moves your number routing to another SIM card.
Have you requested a port using a PAC code? This also doesn't seem likely as it could only happen if you spoke to us and ordered a product, then gave us a PAC code.
The only thing I can think is you entered the wrong SIM details and it moved to a SIM you don't have access to. How do you know your number is on Vodafone?
01-04-2023 10:03 AM
01-04-2023 10:03 AM
Yes. That is what I meant. I might have moved it to a sim I don't have access to
01-04-2023 11:20 AM
I've rejected your image because it has your mobile number on.
However I have checked internally and it's not held on our network. It's most likely with Lycamobile still, reach out to them and see if they can help.
01-04-2023 12:36 PM
Ok, thanks. Will check with them