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Off topic

Incorrect Default on credit report

2: Seeker



I've noticed there is a default on my credit report from a Vodaphone contract I was under the impression was cancelled and paid.


Having cancelled the contract it appears there was then another payment attempted to be taken which in turn didn't happen.


I did not know about this until a debt collection company contacted me to advise I owed the money which I paid there and then.


Unfortunately I have since moved house and if Vodaphone did try and contact me they would have sent any correspondence to my old address.


Can anyone help me with regards who I should speak to, to try and get this matter resolved.


Much appreciated.




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17: Community Champion

The Vodafone Social Media Teams via Facebook Messenger or Twitter DM have a dedicated Credit File Specialist Team who can look at this for you to see if this was warranted or not @teamiphillips 


I wish you all the best.  :Smiling: 

Current Phone  >

Samsung Galaxy s²² Ultra 256gb Phantom Black.



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