Spotify premium as part of the entertainment package! I took out a new contract on the 16th May 2024 and was advised Spotify was still available because I had taken the contract out before the end of the month...from that date until now (17th June 2024) I have had to call in, have forms logged (about 3) with a turn around time of 5 working days and NO ONE calls you back to fix the issue or even call you back. I have to spend over an 1hr at a time calling in and having someone go through the same rigmarole. I have now had to cancel my contract and start another cheaper contract and pay for Spotify premium separately...I have never had to deal with a company that clearly lies to you and is no help what so ever. If the first person I spoke to had simply said its no longer available I would have cancelled and done this 30 days ago...then when you try and speak to someone about making a complaint you get transferred to someone else who, guess what, logs another form for you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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