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Off topic

Website being blocked by Securenet

stephen041
2: Seeker

Customers are reporting that they are unable to access my business website www.presst.co.uk as they are being blocked by securenet. 

 

The block page is attached however it looks to show http, however there is a redirect in place from http to https so the site is secure. 

Not sure if this is an http/https issue or if the site has been incorrectly classified? We are a small clothing/print business so this shouldnt be blocked!

 

Please can this be resolved urgently?Unknown.png

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19 REPLIES 19
BandOfBrothers
17: Community Champion

Hi @stephen041 

 

The Vodafone Social Media Team's will catch up with your post and should be able to resolve this for you.

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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Andy
Moderator

Hi @stephen041 👋 Thanks for bringing this to our attention. I have raised this with the relevant team so they can investigate this and make any necessary changes, once we hear more we will drop you another message. Your reference number for this is INC000004506725 😊

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Ashguru
2: Seeker

Having exactly the same issue with 

 

https://login.partizancloud.com

 

again, http version works but not the secure https. 

please can Vodafone assist the many thousands of users of this product (Partizan - CCTV / video doorbells etc) as the mobile app will not function due to this issue. 

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stephen041
2: Seeker

Any update to this please???

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Beth
Moderator

Hi @stephen041! Once we have an update, we'll pop back to you here 🙂

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stephen041
2: Seeker

Has this been sorted yet? 

Raised 5 days ago now. Needs sorting urgently!

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MarkD
Moderator

Hey @stephen041, we can see that this was raised by Andy on 10 Sept 2021. As soon as we get an update from the team, we'll let you know you 🙂

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stephen041
2: Seeker

Has this been resolved yet? Taking far too long!

 

Is there a way for me to get in touch with the right team directly to get this resolved quicker?

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MarkD
Moderator

We've checked again today @stephen041 and we're still waiting for an update. This is with the correct team and they have got your request, we'll continue to monitor and let you know once we have any information or a resolution for you. 

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stephen041
2: Seeker

Why has this still not been sorted!? Getting ridiculous now, please get it resolved today or I will start invoicing you for lost work!!

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MarkD
Moderator

Hi @stephen041, we're sorry that we haven't been able to provide you with an update as of yet. We've escalated this from our end now as we want this resolving as quickly as possible. 

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stephen041
2: Seeker

Has this been resolved yet? Raised 3 weeks ago!

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stephen041
2: Seeker

Has this been resolved yet?

Please provide me with information eg email address that I can use to take this further myself and also make a complaint as to how long this is taking to resolve!

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Andy
Moderator

Hi @stephen041 👋 I do apologise for the time this is taking. The last update we have is that the site is classified correctly according to our network team, due to your dispute the team are currently reviewing this carefully to make sure the URL is correctly categorized, we don`t currently have a timescale on this and we do need to make you aware that the original decision may not change. As they are not a customer facing team I am unable to provide contact details for them.

If it is that you do wish to raise a complaint could you please contact our social team by following the instructions here and we will be able to arrange this for you.

 

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stephen041
2: Seeker

I have added Securenet to my own account today just for the purposes of testing my site, and it is still blocked.  Can you offer any advice as to what the actual issue is so i can go back to the developers with some more information??Screenshot_20210930-161336_Chrome.jpg

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Beth
Moderator

@stephen041 I've just checked the ticket for you and the website was incorrectly classified which is why this was being blocked. I'm sorry this happened. This has now been reclassified correctly, however, there has been an error between the systems meaning the changes aren't reflecting as they should at the moment. This has already been escalated further so we can get this resolved as quickly as we can for you. Once we have a further update, we'll let you know. Thank you for your patience 🙂

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stephen041
2: Seeker

Still being blocked, why hasn't this been fixed yet!

 

The certificate error now shows a certificate with a common name of allot.com which is nothing to do with me, so I assume it must also be a vodafone error! If I continue through this I then get the securenet blocked page, So I assume that the previous certificate error is also related to securenet!Screenshot_20211004-111435_Chrome.jpgScreenshot_20211004-111449_Chrome.jpg

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MarkD
Moderator

We've had an update from our team and we can confirm that we're changing the classification of the website to 'safe'. The teams are currently implementing this change on our systems, we don't have a timeframe for when this will be completed. If we do get a timeframe or any more information, we'll be happy to keep you updated on the Community. 

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MarkD
Moderator

Since posting the last message, we've received an update on the timeframe. For the implementation of the change, we're looking at the end of Oct 2021. If it's possibly to do the the change earlier this will be done, however, at the moment this is not a possibility. We will keep you updated with any more information that we receive. 

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