Apple watch cellular losing Vodafone signal

[Cocoland]

My apple watch cellular keeps losing Vodafone signal when it is away from the phone and I have to connect it manually to the network each time.

[Amanda]

Thanks for reaching out to us @Cocoland - this sounds like the sort of issue that usually happens when you're using a Bluetooth only Apple watch, rather than a cellular one. 

Do you have a OneNumber Connectivity Plan set up with it? 🙂

[Cocoland]

Actually it is Apple series 6 cellular and I have OneNumber Connectivity Plan for it. so, I am paying watch connection in addition to my monthly fees. 

[Amanda]

Thanks for clarifying @Cocoland 👍 

It doesn't sound like a local network issue (you can check for those via our Network Status Checker) as your phone would likely lose signal at the same too. 

When did this issue start? I think we're best double checking your account and also going through some further troubleshooting steps with you - so we can do this please drop my team a message via social media. 

Just pick 'Get Started' > 'Message an agent' from the automated options and it'll bypass the BOT come through to us - to save you having to repeat yourself, remember to include your community username and a link to your post 🙂 

[Cocoland]

The issue is mainly at postcode SW7 and I have reported before. the network is totally poor in this area and recently (around 2 weeks ago) my watch keeps losing totally the network and I need to connect it manually every 5 min.

I will try to give call to customer services at some stage but was just thinking if someone will have answer to my issue.

[Amanda]

If you come and have a chat with my team, following the steps mentioned above, we can also take a good luck at the local masts in your area too @Cocoland  🔍