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22-03-2015 03:23 PM
My phone randomly displayed this meesage: "ERROR: Unable to find a bootable option. Press any key to shut down." I don't know what I can do because this just appeared out of nowhere and it seems there's something wrong with the phone now. And it was perfectly working fine earlier today.
I am still under warranty for the next 2 months and I was still using Vodafone UK pay as you go sim. I have moved to Cyprus and I dont know what to do now? Do I have to send the phone to UK to be fixed at Vodafone store? Please help me!
Jelena, Limassol, Cyprus
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23-03-2015 09:31 AM
sounds odd
may just be a glitch
if the phone is still working you may be able to ignore it but if you are worried
first thing is to download and install the offical microsoft windows phone recovery tool
http://www.windowsphone.com/en-gb/how-to/wp8/phones-and-hardware/recover-my-phone
and connect your handset to a pc
this will examine your phone and allow you to re-install the firmware to resotre to an out of box state
Your phones warenty only covers you for repairs within the UK so if it needs any more than that you'd need to either pay to have it looked at in cyprus or return it to the uk to have it looked at
23-03-2015 09:31 AM
sounds odd
may just be a glitch
if the phone is still working you may be able to ignore it but if you are worried
first thing is to download and install the offical microsoft windows phone recovery tool
http://www.windowsphone.com/en-gb/how-to/wp8/phones-and-hardware/recover-my-phone
and connect your handset to a pc
this will examine your phone and allow you to re-install the firmware to resotre to an out of box state
Your phones warenty only covers you for repairs within the UK so if it needs any more than that you'd need to either pay to have it looked at in cyprus or return it to the uk to have it looked at
23-03-2015 10:48 AM
Yes I tried both Recovery methods but the PC won't recognize the phone in this state. And the phone will only show this message, vibrate to close and reopen with this same message, so there's nothing that I can do it appears.
07-05-2015 12:37 PM - edited 07-05-2015 12:37 PM
That error message usually indicates a faulty motherboard.
According to THIS you should have 24 months warranty on your handset and any Nokia Care facility in Cyprus should fix it for you under warranty.