£100 Amazon reward voucher not received after joining Vodaphone Broadband

[Monkfish457]

OK, Hi to everyone, my first post.

Where shall I start. I have a dual 18 month contract for myself and my wife's phones. I got an offer to swap to Superfast Broadband and get a £100 voucher from one of a selection of associated retailers to Vodaphone. Sounded like a great deal so I chose to swap away from TalkTalk as their customer service was impossible to get hold of. I chose a £100 Amazon voucher and received a confirmation message informing me that after 3 months a voucher would be sent out to me after the validity period had been confirmed. Six months down the line and I've still not received my voucher.

I wanted to buy an expensive item off Amazon so this re-jogged my memory and I started to chase this up.  Eventually I was supplied with an Email to uk-vodaphonevouchers*awin.c@m to complain and ask for follow-up. (Note: the * and @ are substituted for '@' and 'com' to allow the address to be submitted)

Guess what.....I got a reply telling me the domain is not valid....great, and thought I had finally made the progress I needed. I Phoned again and they all say the same namely, 'thats the Email we have been given and should be used to complain'. I've now spent almost two hours on the phone to various Vodaphone departments and I feel like I'm bashing my head against a wall. I also hope 0808 numbers aren't premium or this will be costing me a fortune. Apparently it's via a third party company called WeGift, but the obviously don't!

Can anyone help with resolving this problem???

Stu

[lupes2]

This is getting so ridiculous. I've just been tagged in a post here by Vodafone only for me to open this forum and see another nondescript response which shows that they didn't open my attachment. It's becoming so tiresome to have the same response from both parties passing it off as each other's fault and not claiming responsibility for it at all. 
I assume that Vodafone will be trying their best to sue these third party sites for using their logos and warning all their customers on their site not to go to them via these third party site. What are Vodafone going to say to respond to the accusation from broadband choices that it's all paid for by Vodafone? Please don't insult our intelligence any more by saying you know nothing about it. Even if that were true (laughable), what are Vodafone going to do about it all (instead of just trying to shut us up and give us email addresses that don't work)? 
I am not giving up trust me. 

[Midnightx86]

Wow, I sent an email regarding the vouches to uk-vodafonevouchersatawin.com

With no answer from them, it's a shame that kind of advertising to get costumers .

[pbjacko1950]

it's all well and good Vodafone giving us an email address for wegift, in the pretence that Vodafone are telling customers it's not anything to do with vodafone...knowing full well wegift will not reply. is the email address a scam one, set up by vodafone ?  next up we're told wegift are in fact "affiliate partners" !!!  well well...from 'nothing to do with us' ..to, "oh yes, sorry they are something to do with us " ! jesus wept. So, moving on, can we now have the email address of your "affiliate partners" team, that you referred to ?  They might even reply, and take some responsibility for this shambles...because so far all Vodafone  have done is say, "thanks for joining us, now sod off and shut up". I can quite easily cancel my broadband and go elsewhere, I can splatter this all over Twitter..every day, every week... Vodafone contract has been breached by your refusal to deliver on your promotional promise - that invalidates the contract and any rights to reclamation of monthly payments..

[Olivialg]

Hi all, 

I had the same issue with this and wegift not replying. 
I rang this number 020 3880 6310 and managed to speak to someone regarding the voucher. 
After threatening to take legal action and report to trading standards,  my voucher was sent!!! They even called me back to check I had received it. 
Hope this helps everyone and SHAME on you Vodafone. Even though we have the voucher and used on M and S bits, as soon as the contract is over we will be cancelling it with Vodaphone and not return back again! 

anyway! Hope this helps anyone else struggling and keep nagging them! 

[pbjacko1950]

good news someone has got some satisfaction. Can I just ask you how long you had waited for your voucher, were you past the 90-120 days period ? And secondly, what did you say in your 'threats' that quickly shamed them into complying ?

For Vodafone, this is what YOUR customers are up against, this is YOUR affiliate partner..not ours...so it's YOUR responsibility to SPEAK TO wegift and tell them to behave themselves !  Let us all know when you've done this ................

[Midnightx86]

I'm trying to call them but nobody get the phone it asking to leave a message

[pbjacko1950]

it's bank holiday....try later in the week...

[Olivialg]

Hi! 

tryy this number too 0203 880 6314 .. this was the number wegift gave me in case they didn't call me back that day. 

might be though calls diverted due to office being shut! 

[Midnightx86]

Both numbers send me to voice mail, I keep trying in a couple of days

[Tash]

Hi everyone, I've already fed your comments about not receiving replies to your queries back to our team. I'll let you know once I have any updates.