£100 Amazon reward voucher not received after joining Vodaphone Broadband

[Monkfish457]

OK, Hi to everyone, my first post.

Where shall I start. I have a dual 18 month contract for myself and my wife's phones. I got an offer to swap to Superfast Broadband and get a £100 voucher from one of a selection of associated retailers to Vodaphone. Sounded like a great deal so I chose to swap away from TalkTalk as their customer service was impossible to get hold of. I chose a £100 Amazon voucher and received a confirmation message informing me that after 3 months a voucher would be sent out to me after the validity period had been confirmed. Six months down the line and I've still not received my voucher.

I wanted to buy an expensive item off Amazon so this re-jogged my memory and I started to chase this up.  Eventually I was supplied with an Email to uk-vodaphonevouchers*awin.c@m to complain and ask for follow-up. (Note: the * and @ are substituted for '@' and 'com' to allow the address to be submitted)

Guess what.....I got a reply telling me the domain is not valid....great, and thought I had finally made the progress I needed. I Phoned again and they all say the same namely, 'thats the Email we have been given and should be used to complain'. I've now spent almost two hours on the phone to various Vodaphone departments and I feel like I'm bashing my head against a wall. I also hope 0808 numbers aren't premium or this will be costing me a fortune. Apparently it's via a third party company called WeGift, but the obviously don't!

Can anyone help with resolving this problem???

Stu

[GarryWhite]

I feel for you, I really do, but Vodafone couldnt care less and would rather just send you around and around in circles in the hope they grind you down and you give up.

[Jayach]

Bad as my experience with Vodafone has been, getting my voucher is the one thing that worked perfectly.

Just sayin'

[DaveGilchrist]

I've only had good experience with Vodafone, and I've been with them a long time, the only issue has been this voucher.

Guess you can't have everything..

[GarryWhite]

I think the broadband is very goo, dare say the best Ive ever had and been through loads of providers.

Makes you question whether to renew though when they treat you like this!

[Jayach]

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@DaveGilchrist wrote:

I've only had good experience with Vodafone, and I've been with them a long time, the only issue has been this voucher.

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Have you ever had to contact their "support"? Horrific. The people are lovely, but totally hampered by the structure.

[GarryWhite]

Well theres a turn up, NOT!!!

Ive contacted social media as advised by the moderators on here and been advised to contact the voucher department on the email address that Ive already told them isnt responding to me, they dont reply and just ignore you.

Thats another full circle Ive gone around then and got nowhere.

Thanks VODAFONE

[DaveGilchrist]

The moderators in this thread advise you to contact social media - but it's literally still the same people, saying the same thing.

I've even tagged WeGift into the posts with Vodafone and they simply ignore that too.

[Jayach]

@DaveGilchrist

Did you get an email from wegift,io titled "Purchase Completed! You’ll receive your Amazon.co.uk Incentives and Marketing* eGift Card in 120 days" and if so  have you tried the status link in it recently?

[DaveGilchrist]

No, mine came from Vodafone saying I’d get my voucher code 28 days after connection, and to ‘sit back, relax and we’ll do it all for you’ 

Obviously they didn’t..

[caroscottie]

Go to the ombudsman