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Are you seriously saying it has been like this for 22 months?
I would just move to another supplier who can actually offer "customer service" but in the meantime raise a complaint Complaints Code of Practice | Vodafone you may be able to get some compensation if there is proof the service has been that bad.
Hi, the service is intermittent as we live in a village known for drop in service.
The issue with the router started meant no Internet from 5th October sso until I had no service at all I wasn't aware they had a policy on reaching minimum contracted speeds. I don't game or stream, just do shopping and communication through the Internet.
It is more that I can't get Vodafone to take responsibility for the router/WiFi in the house. They say no fault showing. Open reach engineers x2 plus 2 tech savy friend said its the router. Its got an intermittent fault and then shows red flashing light (almost like when you just plugged it in)
How do I get a new router?
Hi @Mammamia - I know how important it is to stay connected and have a reliable home broadband connection.
It's unusual that two engineers have both recommended a new router and that information isn't showing on our side too. We'll need to take a look at it further, to see what's happening. Please get in touch with my team over Facebook or Twitter.
Thanks but happily today after going right the way up to Escalated Complaints and even him being able to stay connected with me today I received a new router to test if that could actually be the problem. Amazing I've got fast Internet and wifi access around the house again.
It's just a shame it took so long to get Vodafone to resolve the request in the first place.