I visited my local Vodafone Shop on 06 Jan 23 and signed up to Home Broadband and with it came a free Ring Doorbell offer. The advice at the time was that I would receive a text in a few days with the code for the offer. After a month I called customer services (a mission in itself) and was advised that the code would be with me after 30 days from the go-live date. I called today, and again after navigating the customer service system spoke to someone who said it would now be 90days. I requested a call back by a manager who suggested it was a third party offer and not something Vodafone would honour so I corrected her and said it was in a Vodafone shop. She told me to go and see them to resolve the matter. I suggested she might speak to them and get back to me but apparently not something customer 'services' offer. So I am in limbo and have to put up with people knocking on my door like its the 1800s!?
Any advice welcomed before I go into the shop without the luxury of being able to hang up if they, like the customer services manager, try to speak over me repeatedly.
